being nervous. He is a genius in that way."
One in a billion
"Everyone says he is a tough character and ruthless, but the truth is he is a people person, I think that is his whole secret. He is interested in other people and history. He’s interested in what happens in your life and how your surroundings are. I’ve been in situations where he’s met people he hasn’t seen for twenty-odd years. He remembers their faces and names. I think that is a special talent and without that, he wouldn’t have lasted this long.
"If you sit back and think what he has achieved here, it is incredible. I meet him now – it’s over 20 years since I came to the club – and he has the same energy, he’s the same person and he puts the same effort in. It’s amazing that a person can do that for so long. He’s the one person out of a billion. Whoever is going to take over after him will see what he means. At the moment we’re so used to having him here and he’s still getting results. He is building a team that you cannot believe."