Supporter-Guidance

IMPORTANT SUPPORTER GUIDANCE

Data protection
- Manchester United will process your personal data as a data controller in accordance with applicable law and its data protection policy available at manutd.com/privacy
- The lawful basis of this processing is that it is necessary for Manchester United’s compliance with its legal obligations and/or its legitimate interests in operating Old Trafford Stadium in a safe and lawful manner, including providing a safe working environment for those working at Old Trafford Stadium
- Please note that your data may be shared with the NHS for the purposes of the NHS Test and Trace system

Planning your journey
- Please allow yourself plenty of time so that you arrive inside the timeframe we communicate to you
- Plan your trip to the ground in order to avoid the busiest times and routes on roads and public transport

Travelling by car
- Ample on-site parking will be available. This can be pre-booked on a first come first served basis. To book Official Car Parking, visit manutd.com/tickets
- If you are travelling to the stadium by car, you can use the postcode M16 0RA
- Avoid car-sharing with those outside of your household or support bubble
- There may be road closures close to the ground throughout the season; please visit manutd.com/gettinghere for updates
- Several major roadwork schemes are taking place across Greater Manchester over the next year. Check that these won’t affect your journey at tfgm.com/major-works-and-events/
- Ladywell, Sale Water Park, East Didsbury and Parkway Metrolink stops all have Park and Ride sites where you can leave your car and complete your journey to the ground by tram

Travelling by public transport
- If travelling by public transport, please bear in mind that capacity is reduced on bus and tram services to allow for social distancing. This might mean you may have to wait for a quieter service, resulting in your journey to the stadium taking longer than usual. Please allow yourself plenty of time so that you arrive at the timeframe we communicate to you
- Please be mindful of government requirements to wear a face covering on public transport unless you are exempt
- This season, fans will be able to use Wharfside tram stop on Trafford Wharf Road to travel back into the city centre. However, this stop may be busy so also consider using Old Trafford, Trafford Bar, Exchange Quay and Salford Quays tram stops which are also within a short walk of the ground
- If travelling with family and friends, please remain in your social bubble
- For tram, bus and train timetable updates and guidelines, please visit tfgm.com

Travelling on foot or by bike
- Where possible, we would encourage you to walk to the stadium - especially for shorter trips where it may be quicker than driving or going via public transport

Arrival at Old Trafford
- All fans will be given a designated arrival time slot in advance upon receipt of your match ticket to minimise queuing. This may be earlier than you are used to arriving for the game. Please be aware of this and plan your travel accordingly
- Fans must arrive at the stadium from the north side, via Wharfside Way. A secure perimeter fence is in place across the East forecourt which will mean that fans approaching from Chester Road must walk north over the canal and enter via Wharfside Way
- It must be the named ticket holder who attends the match and fans aged 16 and over must be able to provide ID
- Security screenings will be conducted with minimal contact
- All fans must download the NHS COVID-19 app and check-in at the stadium on arrival
- Please do not bring a bag or any restricted items to the stadium – for more information please visit manutd.com/safety
- Lifts should only be used by those who require them. You may be required to wait a little longer than usual due to reduced capacity

Accessibility
- If you have any special accessibility requirements please contact us on 0161 676 7770

Face coverings
- Fans aged 11 and over must wear a face covering when in the stadium, except when eating and drinking. Fans must also wear face coverings immediately outside the stadium, in car parks and forecourt areas. Government exemptions to wearing a face covering apply – checks may be carried out by club staff
- We recommend that fans carry an exemption card or badge but this is not required by law. Government-approved exemption card are available from the government website here
- Only medical or cloth face coverings are considered suitable. Face visors, snoods and scarves are not suitable face coverings
- Fans should bring a spare face covering with them
- Face coverings will be available to purchase outside the stadium with all profits going to Manchester United Foundation

Catering
- Food and drink kiosks will be open and purchases must be consumed in your seat. Alcohol will not be served as, by law, you are not allowed to drink it in view of the pitch
- All payments whilst at the stadium must be made using cashless payment methods. Contactless payment methods are preferred
- You may bring food and non-alcoholic drinks into the stadium but you must comply with the bag policy - manutd.com/safety. Food and drink items must be carried in a clear plastic bag. Plastic bottles must be no bigger than 500ml and lids will be removed. No cans or glass bottles will be allowed
- Do not share any drinks bottles or any food with anyone

Fan Services
- Matchday programmes will be on sale outside the stadium
- Betting services will not be available outside the stadium
- The ‘Here to help’ team and stewards will be positioned around the stadium to help with any enquiries
- Maintain social distancing when using the toilets as far as possible. You must follow any instruction given to you by club staff in respect of which toilet facilities to use
- Entry to toilets will be limited by number to facilitate social distancing which may result in queues at peak times
- Additional external toilets will be provided outside, opposite the Sir Alex Ferguson Stand

Feedback
- If you notice any issues or wish to report your concerns around our matchday operation please contact your nearest steward or member of club staff