Below we have provided some of the facilities already available for you when visiting Old Trafford but if you need to make any enquiries ahead of your trip to the stadium, please let us know by calling 0161 868 8009 or emailing firstname.lastname@example.org.
Old Trafford currently has 306 dedicated seats for the use of supporters with accessible seating requirements and their carers/personal assistants, including 120 wheelchair spaces (and an additional 120 dedicated carer seats), 40 seats for blind or partially sighted supporters, as well as 129 amenity seats and 17 seats for friends and family. 55 of these seats are allocated as Season Tickets with the remainder of tickets being allocated on a match-by-match basis. Of the tickets allocated match-by-match, roughly 30% are allocated to Members who are on the existing rota system - who receive tickets to 1 in 3 matches, on our wheelchair platforms. This system is gradually being phased out over the next 3 seasons.
Friends and Family Seating
We offer friends and family seating in the wheelchair areas of the North East and North West Quadrants. Supporters can apply as normal in the ballot but request additional seats for friends and family. If successful in the ballot, seats will be reserved for the additional tickets. This option means that supporters using a wheelchair can enjoy the game sitting with their friends and family, rather than having to be seated separately.
The Ability Suite
We have a dedicated ‘Ability Suite’ which is a match day lounge designed for supporters in certain areas of the ground who have access requirements or disabilites. Located in the South East quadrant, the Ability Suite has lowered kiosk facilities (suitable for those using a wheelchair), accessible toilets, television screens and is open before, during and after the game. Supporters are also able to use the Ability Suite to recharge their powered wheelchairs/scooters or portable ventilators.
All supporters in the accessible seating areas will have access to the necessary facilities as we have fully adapted the East Stand concourse to cater for supporters with specific requirements or disabilities.
Audio Commentary Headsets
Supporters who are blind/partially sighted are able to use our audio commentary headsets at every home game. These are available to collect from a steward adjacent to block E132 and do not need to be booked in advance. Commentary is provided by MUTV and starts at kick-off.
Any away supporters or supporters who sit elsewhere in the stadium (i.e not in block E132) who also require the use of one of the headsets can use these as they are wireless and work all over the stadium. These would need to be requested in advance by emailing email@example.com so arrangements can be made ahead of the game.
Changing Places Facility
We have a changing places facility behind the East Stand Wheelchair Platform in the concourse adjacent to the South East Quadrant.
It is suitable for those who are unable to use standard accessible toilets, or anyone else who would require the use of it. The changing places facility has more space than standard accessible toilets, and all the necessary equipment, including a height adjustable changing bench and a hoist.
Manchester United welcome supporters who have an assistance dog but would appreciate advance notification (in line with GDBA guidelines) and where possible, we ask owners to ensure that their assistance dog is made familiar with the surrounding area of the stadium prior to the Matchday.
Here to Help
We have ‘here to help’ stewards on match days and ‘here to help’ booths which are located throughout the stadium and clearly visible. We also have a dedicated team of stewards to assist supporters using the wheelchair platform and the amenity seating areas, as well as Stadium Access Stewards in other areas of the stadium, who are also on hand to assist supporters with accessibility requirements.
Ticketing & Membership Services
The Ticket office is fully accessible for wheelchair users, with a dedicated lowered counter position and automatic doors. It is also equipped with hearing loops at each window for supporters who are Deaf or hard of hearing.
Personal shoppers are available at the Megastore for supporters who require assistance. The Megastore is fully accessible by wheelchair with a ramp at the entrance and exit. Removable handheld payment machines are available at the Customer Services Desk (at the back of the store) for supporters who may find it difficult making payment at the tills.
Parking permits will be posted to you (these may arrive separately from your match tickets) and it is really important you bring these with you to present on arrival.
For supporters in the accessible seating areas, car parking can be booked online or by calling 0161 868 8009. If you have a blue badge and require blue badge parking, please let the advisor know and ensure you bring this with you to display in your vehicle on the day of the game.
We also have a mobility buggy available for use from car park N3 to the stadium entrance just behind the Stretford End (west stand). The mobility buggy runs three times before a match and once after a match and is available for supporters who have mobility issues or difficulty walking longer distances but are not blue badge holders.
Museum & Tour and Red Café
The Museum is wheelchair accessible, and supporters who use a wheelchair can also enjoy the tour of the stadium. Supporters who do not always require the use of a wheelchair can request to borrow one if requested in advance and this can be used for the Museum and Tour experience where needed. Arrangements can be made for sign language interpreters to be available but we would normally ask that people also book in advance. Tours can be booked by ringing 0161 868 8000 option 3 then 2. Scripted tours can also be requested for those who are Deaf or hard of hearing. The Red Café is accessible except for the absence of wheelchair access to the window seating.