REPORTING TICKET TOUTS
Tens of thousands of Manchester United tickets (including potentially fake tickets) are advertised for unauthorised resale annually, with some supporters often paying over 10 times the ticket cost. We need you to help us prevent ticket touts from taking advantage of the loyalty of our supporters.
Last season, we caught large numbers of individuals touting tickets; these people have been suspended from purchasing tickets and from attending all fixtures. This means that more tickets are available to be purchased from the club at a reasonable price. We want this success to continue this season and into future seasons, with our ultimate aim being to eliminate ticket touting at Old Trafford entirely.
At each fixture, both home and away, the club have operations in place to identify ticket touts who are making a living from your match day experience by selling tickets at an inflated price. These tickets are regularly not valid, leaving fans that have travelled to the stadium disappointed.
We recognise that a majority of touted tickets are purchased online through unauthorised and unofficial sources and have taken on board the feedback from fans in relation to ticket touts. Whilst in the first instance the club would usually advise against purchasing tickets from unofficial websites, if you have purchased a ticket from anywhere other than manutd.com, and/or at an inflated price, please provide us with the details of your purchase at your earliest convenience by emailing email@example.com, alternatively, please text INFO to 60777.
If you can help us, we will help you by providing you with a complimentary ticket to another home game* as well as allowing use of the tickets you have purchased if the information is verified in advance of a match day. The information will be investigated by our dedicated Ticket Touting and Compliance Officer and the club will address this issue whilst you can attend the game you had been looking forward to at no extra cost. Please note that all information we receive from supporters is kept confidential and will under no circumstances be disclosed to the individual who has resold their tickets.
If have any other information regarding touting related issues, these should also be reported using the email address or text number provided.
*Terms and Conditions apply