MatchDay-Area-Manager

Job Title:

Match Day Area Manager (Casual)

Reports to:

Public Catering Operations Manager

Location:

Old Trafford Stadium Complex

Department:

Catering

Salary:

Club & department mission

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

Role purpose

As an Area Manager, you will manage the food and beverage operation across an assigned concourse area and manage the team of Concourse Supervisors and Kiosk Staff within the area. The Area manager will be responsible for ensuring all units operate efficiently and to a high standard, delivering excellent customer service by driving team performance to enhance the overall fan experience.

Key Responsibilities

• Lead and manage a team of Concourse Area Supervisors and kiosk staff, ensuring high levels of performance, engagement, and adherence to operational procedures. Assign roles and responsibilities, monitor performance, and provide support where needed.
• Ensure strict adherence to food safety, hygiene, and licensing laws. Conduct regular checks to maintain cleanliness and ensure compliance with all relevant regulations across the concourse area.
• Monitor the service provided by staff, ensuring high standards of customer service, resolving any issues or complaints promptly, and ensuring the overall fan experience is positive.
• Monitor stock levels to avoid shortages or excess and ensure accurate inventory reporting.
• Ensure clear communication and collaboration between teams on event days.
• Supervise the closing down of kiosks, ensuring all procedures are followed, including stock audits, and cleanliness checks.
• Support the ongoing development of your team by providing training, feedback, and performance reviews. Ensure all team members have the skills and knowledge needed to succeed in their roles.

Skills and experience

• Previous experience in managing or supervising teams in a high-volume role within a fast-paced food & beverage, retail, or event environment (stadium experience is a plus).
• Strong understanding of food hygiene, health & safety, and licensing regulations.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays, specifically on match days.
• Exceptional customer service skills with the ability to handle customer complaints and operational issues with professionalism and efficiency.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with team members and senior management.
• Strong organisational skills and attention to detail, especially in fast-paced service environments.
• Basic proficiency with point-of-sale systems and stock management software.

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• 20% Discount at the Megastore
• 20% Discount at the Museum & Tours
• Free Parking
• Accrue Holiday Pay

Safeguarding statement & diversity commitment

Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.