Museum Assistant

Matchday & Events Current Vacancies

Job Title: Museum Assistant

Reports to: Museum Management Team

Department: Museum & Tour

Job Type: Casual

Location: Old Trafford Stadium

Salary: £10phr

 

The Role:

To undertake Stadium tours and inform guests of the history of, and interesting facts relating to Manchester United and the stadium with a positive attitude. Tours are for both internal and external guests, and the Tour Guide is at all times a representative of the Club. Having a working knowledge of the Museum exhibits and exhibitions is also required.

 

Key Responsibilities:

  • To carry out the tour in accordance with the Company’s procedures using the script provided as a guideline and answering questions in line with Company policy, all within set time frames
  • To ensure the security of Tour attendees at all times, as well as the security of the Stadium
  • To deliver the highest standards of customer service to all our guests, all the time, acknowledging the variety of languages and cultures that make up our visitor numbers
  • To engage with guests regarding the exhibits and exhibitions as they pass through the museum
  • To help supervise the flow of visitors in the Museum
  • To utilise MMG’s throughout the Tours
  • To deliver talks to members of the public about various topics linked to Manchester United
  • To ensure the Museum is perfectly presentable, clean and tidy at all times
  • Understanding and responding to the ebb and flow of the patterns of business within the Museum
  • To upsell all ancillary museum products and cross sell other Venue related products
  • Any other duties as reasonably requested by a manager

 

Experience Required:

  • Confident and professional presentation style in front of groups
  • Ability to read the differences in different groups of people and adapt the tour accordingly
  • Exemplary customer service skills gained within customer focused environments
  • High standards of personal presentation
  • Evolving knowledge of the History of Manchester United
  • Proven ability to manage under pressure
  • Self-motivated and ability to work independently or as part of a team as required
  • Basic levels of English and maths

‘Manchester United Limited is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in our workplace.’


This document is a guide only.  The casual worker must undertake any other duties as may be reasonably assigned by Senior and other Executive Management from time to time.