Museum Assistant

Matchday & Events Current Vacancies

Job Title:      Museum Assistant
Reports to:   Museum Management Team
Department: Museum & Tour
Job Type:     Casual
Location:      Old Trafford Stadium
Salary:          £10phr

The Role:

To undertake Stadium tours and inform guests of the history of, and interesting facts relating to Manchester United and the stadium with a positive attitude. Tours are for both internal and external guests, and the Tour Guide is at all times a representative of the Club.  Having a working knowledge of the Museum exhibits and exhibitions is also required.

Key Responsibilities:

•  To carry out the tour in accordance with the Company’s procedures using the script provided as a guideline and answering questions in line with Company policy, all within set time frames
•  To ensure the security of Tour attendees at all times, as well as the security of the Stadium
•  To deliver the highest standards of customer service to all our guests, all the time, acknowledging the variety of languages and cultures that make up our visitor numbers
•  To engage with guests regarding the exhibits and exhibitions as they pass through the museum
•  To help supervise the flow of visitors in the Museum.
•  To utilise MMG’s throughout the Tours
•  To deliver talks to members of the public about various topics linked to Manchester United.
•  To ensure the Museum is perfectly presentable, clean and tidy at all times
•  Understanding and responding to the ebb and flow of the patterns of business within the Museum 
•  To upsell all ancillary museum products and cross sell other Venue related products.
•  Any other duties as reasonably requested by a manager

Experience Required:

• Confident and professional presentation style in front of groups
• Ability to read the differences in different groups of people and adapt the tour accordingly
•  Exemplary customer service skills gained within customer focused environments
• High standards of personal presentation
•  Evolving knowledge of the History of Manchester United
•  Proven ability to manage under pressure
•  Self-motivated and ability to work independently or as part of a team as required
•  Basic levels of English and maths


 ‘Manchester United Limited is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in our workplace.’

This document is a guide only.  The casual worker must undertake any other duties as may be reasonably assigned by Senior and other Executive Management from time to time.