CORONAVIRUS: INFORMATION FOR FANS AND VISITORS
Manchester United is closely monitoring the rapidly-evolving situation with coronavirus (COVID-19), and taking steps to help slow the spread of the virus. The following information summarises how different parts of the club are being impacted and responding.
The Premier League and the FA have announced that all domestic First Team, Academy and Women’sgames are to be suspended until at least Thursday 30 April, and UEFA has also suspended the next round of games in the Europa League. It is the football authorities’ aim to reschedule the displaced fixtures after 30 April, subject to medical advice and conditions at the time.
New dates for our postponed games, and any decision about games subsequent to the current postponement period, will be confirmed as soon as possible, based on discussions with the governing bodies and any further guidance from the UK government.
Tickets for the postponed games will remain valid in the event that they eventually go ahead with supporters in attendance.
However, if it were decided that games cannot be played, or needed to be played behind closed doors, Manchester United will offer season ticket holders either a pro-rata rebate against their season tickets for next year, or a pro-rata cash refund based on the number of games still to be played. This rebate or a refund will also apply to supporters who have paid in advance for general admission tickets or Matchday VIP packages for the games that could be impacted this season. A rebate will also be offered to seasonal Executive Club members.
Once there is more certainty around the fixture schedule, the club will directly contact all fans who are impacted to provide further information on how any rebates, cash refunds and renewals will be administered.
SEASON TICKET RENEWALS
The Season Ticket renewal deadline, initially 1 May, has been suspended. This will be continuously reviewed and a new deadline will be put in place once there is confirmation of the start date of the 20/21 season. The club commits to giving as much notice of the revised renewal deadline as possible given the evolving situation.
The team at Soccer Aid has decided to postpone the event on Saturday 6 June until later in the year. Fans should be reassured that they are working hard to find a new date. Please be aware that all tickets and car parking will remain valid for the rescheduled game, and we will advise of a new date as soon as this is confirmed. When further information is available, you’ll find the relevant updates at manutd.com/socceraid.
Our Ticketing & Membership Services Front Office is temporarily closed. Our Contact Centre will be available for supporters to call between the hours of 8am-6pm Monday-Friday. During this time, our online ticketing platform will remain available 24/7 where you can manage your account, make applications (if applicable), buy tickets and renew Season Tickets. Our 24 hour automated phone line will also remain available.
Based on the latest UK Government advice, our Museum & Stadium Tour, Megastore and the Red Café will be closed until at least Thursday 30 April. We sincerely regret any disappointment this will cause, but trust visitors will understand that the health of the public and our staff must take priority.
Bookings made through Manchester United for visits up until 30 April will be cancelled and refunded to the payment card originally used for payment. People who pre-booked with a third party should contact the vendor. Visitors with Museum & Stadium Tour bookings for after 30 April should watch for updates to this information.
We will continue to review the situation and look forward to welcoming visitors back to Old Trafford as soon as we are advised that it is appropriate to do so.
EVENTS & CONFERENCES
If you wish to discuss an existing booking please call 0161 868 8004 or email firstname.lastname@example.org.
UK government advice on coronavirus: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
NHS advice on coronavirus: https://www.nhs.uk/conditions/coronavirus-covid-19/
Read More Before Visiting Old Trafford
Old Trafford's East Stand isn't just about the seats.
There are a whole host of offices in there too, as well as the world-renowned Megastore. From shirts to scarves, kits to keyrings, everything you could possibly want from United is here. In fact, there are more than 800 product lines available on the shelves.
Spread over 17,000 square feet, the Megastore is the biggest shop devoted to football you're likely to find. Millions of fans file through the doors every year, with the average matchday traffic over 10,000.
Important Update to Opening Hours:
Our Megastore is temporarily closed until at least April 30. We regret any disappointment this will cause, but trust visitors will understand that the health of the public and our staff must take priority.
Exchange and Returns Policy:
We’re extending our exchange and returns policy for full-price clothing and gift & souvenir items to 90 days until further notice - this applies to items purchased in store only. While receipts won’t show the new date, rest assured our colleagues will add the additional time from the printed date when you return an item in the future.
Megastore purchases can be taken into the stadium in the clear carrier bags provided.
On Bank Holidays, the store will usually trade 09:30 to 18:00 except for Easter Sunday where trading laws mean we are unable to open.
For all email enquiries relating to the Megastore please email email@example.com