Here at Manchester United, we believe that it is always unacceptable for a child or adult at risk to experience abuse of any kind and recognise our responsibility to safeguard their welfare by a commitment to practice which protects them.
How does the club safeguard children and adults at risk?
As part of our commitment, we have a Safeguarding Team which supports children, adults at risk and our colleagues across the Club, from the Academy, Women’s Football, MU Foundation and on a matchday.
We have a comprehensive safeguarding policy which covers how we work safely with children and adults at risk, and how we manage concerns that are raised.
We also want to ensure that children are aware of relevant safeguarding information and how they can keep themselves safe with our children’s version of the safeguarding policy. You can view both versions via the links below.
FREQUENTLY ASKED QUESTIONS
For those attending a match at Old Trafford, we have the following FAQs which may help you to plan an enjoyable and safe day.
Can I bring a child to a match, and what facilities are available?
Every supporter, regardless of age, must have a valid ticket to enter the stadium. It is not advisable to bring a very small child or baby to a game but, if you do, we suggest you provide them with ear protectors as it can be very loud and also to choose seats at least 20 rows back from the pitch to prevent any injuries from the ball coming into the crowd.
Manchester United has a designated family area which has pre-match and half-time entertainment with a prized raffle draw. This is just one of the fantastic areas to sit and watch Manchester United at Old Trafford.
Baby changing facilities are available in this area with standard match tickets. Baby changing facilities are also available in the Red Cafe on a non-matchday and in Hospitality areas on a matchday.
We advise you to arrive in plenty of time and leave at least 10 minutes after the final whistle – this will let you familiarise yourself with the stadium and avoid the bulk of the crowd.
If you are concerned that your child might get lost, we recommend you give your child a safety card and pop it in their pocket. The safety card should include the child’s forename and a contact telephone number of the responsible person with them at the match. We advise you supervise your child to the toilet and keep hold of their hand when walking through the crowds as the stadium becomes extremely busy. All children should be given their ticket and keep this throughout their visit to help with relocating a child if they become separated.
Can my child attend a match on their own, or with a group of friends?
A child must be 14 years old or over to be able to attend a match unaccompanied. An under 14 child cannot attend on their own. They must have a responsible person aged 16 or over with them.
Multiple junior tickets can be sold, if all of the group are 14 years and over. Parental permission will need to be given for each junior ticket.
We are a large arranged group coming to a match, is there anything we need to be aware of?
If I lose my child at a game what should I do? And what is Manchester United’s guidance on the supervision of children?
If you lose your child, please tell the nearest steward at the earliest opportunity and agree where to wait while your child is found.
Advise your child that if they get separated they should tell the nearest steward. There is a Match Day Safeguarding Team on duty at every match who will assist with reuniting children.
At all times the supervision of children remains the accountability of the responsible person or organiser, who must ensure that any children are supervised at all times.
What should I do if I am concerned about the conduct of someone in relation to a child?
FINDING OUT MORE
If you have any questions about safeguarding or wish to raise a concern, please email firstname.lastname@example.org or call 0161 868 8000.
You can find more information about safeguarding in football on The Football Association's official website.