Safeguarding

Safeguarding

Manchester United believes that it is always unacceptable for a child, young person or adult at risk to experience abuse of any kind and recognises its responsibility to safeguard the welfare of these vulnerable groups, by a commitment to practice which protects them.

All staff and volunteers have a responsibility to ensure the safety and welfare of vulnerable groups, including taking appropriate steps (including those set out in the Vulnerable Groups policy) to ensure that suspicions and allegations of abuse and poor practice are taken seriously and reported immediately and appropriately.

Can I bring a child to a match, and what facilities are available?

Every supporter, regardless of age, must have a valid ticket to enter the stadium. It is not advisable to bring a very small child or baby to a game but, if you do, we suggest you provide them with ear protectors as it can be very loud and also to choose seats at least 20 rows back from the pitch to prevent any injuries from the ball coming into the crowd.

Manchester United has a designated family area which has pre-match and half-time entertainment with a prized raffle draw. This is just one of the fantastic areas to sit and watch Manchester United at Old Trafford.

Baby changing facilities are available in this area with standard match tickets. Baby changing facilities are also available in the Red Cafe on a non-matchday and in Hospitality areas on a matchday.

We advise you to arrive in plenty of time and leave at least 10 minutes after the final whistle – this will let you familiarise yourself with the stadium and avoid the bulk of the crowd.

If you are concerned that your child might get lost, we recommend you give your child a safety card and pop it in their pocket. The safety card should include the child’s forename and a contact telephone number of the responsible person with them at the match. For children under 12, we advise you supervise your child to the toilet and keep hold of their hand when walking through the crowds as the stadium becomes extremely busy.

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Can my child attend a match on their own, or with a group of friends?

A child must be 12 years old or over to be able to attend a match unaccompanied. An under 12 child cannot attend on their own. They must have a responsible person aged 16 or over with them.

Multiple junior tickets can be sold, if all of the group are 12 years and over. Parental permission will need to be given for each junior ticket.

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We are a large arranged group coming to a match, is there anything we need to be aware of?

There should be a reasonable ratio of adults to be able to ensure adequate supervision of larger groups of children at matches. We strongly advise that you conduct your own risk assessment prior to attending the stadium on the day of the match.

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If I lose my child at a game what should I do? And what is Manchester United’s guidance on the supervision of children?

If you lose your child, please tell the nearest steward at the earliest opportunity and agree where to wait while your child is found.

Advise your child that if they get separated they should tell the nearest steward. There is a Match Day Safeguarding Team on duty at every match who will assist with reuniting children.

At all times the supervision of young people remains the accountability of the responsible person or organiser, who must ensure that any misbehavior of young persons is dealt with immediately.

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What should I do if I am concerned about the conduct of someone in relation to a child?

If you are concerned about the conduct of any person in relation to a child, please inform a steward (or police officer if it is more serious) who will be prepared to help. If you decide at a later date that you need to report your concerns, please email safeguarding@manutd.co.uk.

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