Rebate / refund policy

The club fully supports the collective intent to complete the Premier League, FA Cup and the UEFA club competitions.

While the Premier League and other football authorities have yet to finalise the arrangements to resume season 2019/20, following the publication of the UK Government’s recovery strategy on 11 May, it is now widely accepted that any matches that may take place will only do so behind closed doors.

As confirmed in March, Manchester United will offer season ticket holders either a pro-rata rebate against their season tickets for next year, or a pro-rata cash refund based on the number of games still to be played.

This rebate or a refund will also apply to supporters who have paid in advance for general admission tickets or Matchday VIP packages for the games that could be impacted this season. A rebate will also be offered to seasonal Executive Club members.

Once there is more certainty around the fixture schedule, the club will directly contact all fans who are impacted to provide further information on how any rebates, cash refunds and renewals will be administered. 

V12 Finance

Our Season Ticket finance provider, V12 Retail Finance, have temporarily paused approving finance applications pending a decision from the Premier League on the start date of season 2020/21. For any Season Ticket holders wishing to renew and pay by instalment plan, please click here and we will contact you when this option is available again, and process your renewal. 

Deadline

The Season Ticket renewal deadline, initially 1 May, has been suspended. This will be continuously reviewed and a new deadline will be put in place once there is confirmation of the start date of the 20/21 season. The club commits to giving as much notice of the revised renewal deadline as possible given the evolving situation. 

Richard Arnold, Group Managing Director, said: “We appreciate the patience and the support we have had from our fans throughout this challenging time and welcome the constructive discussions we have had with MUST and fan representatives. 

“We know our fans will not want to miss any games played in the coming months and will be disappointed if that is to be the case, but clearly we must all play our part in the efforts to combat coronavirus.

“By pushing the season ticket renewal deadline back and confirming our policy if games were to be cancelled or played behind closed doors, we want to ease any concerns our loyal fans may have in the current circumstances. 

“They give Manchester United their support year after year, and at this time, we are committed to supporting them.  Our message to them is clear – we are all in this together. 

“We will continue to keep fans updated with any developments and in the meantime we encourage them to keep following the latest health advice and Government guidelines.

“As Ole and Casey said in their statement this week, stay safe, stay home and we hope to see you soon.” 

If you already have an active eTicketing account, please ensure that your contact details are fully up-to-date so that we can keep you abreast of any important information. To check/update your personal details online, please log into your account by visiting manutd.com/myaccount and select ‘Update Your Personal Details’ from the My Account drop down. Here you will be able to see all of your account information. If you need to update any information on this page, select the Edit button and enter your eTicketing password - you will then be able to edit your details. Once everything is correct and up-to-date, click Save.

- Log into your account at manutd.com/myaccount, select 'Your Network' – if you have not yet activated your online account, please follow the steps in the above ‘creating an account online’ guide

If anyone is missing, select the "Add Someone New" button, and type in their Membership Number and surname and select search. Once confirmed, the relevant supporter will appear in your network. From here you select the drop down next to their name and request to manage their account. Select 'change' (highlighted red), select the option to fully manage tickets online, and select 'Send Request'. An email will then be sent to the supporter who will need to follow the instructions on the email they receive and accept the request before you're able to make updates/transact on their behalf

If someone is listed, but not showing as ‘manage’, permission will need to be requested. To request, select 'change' (highlighted red), select the option to fully manage tickets online, and select 'Send Request'. An email will then be sent to the supporter who will need to follow the instructions on the email they receive and accept the request before you're able to make updates / transact on their behalf

Our Contact Centre will remain open for queries via 0161 868 8000, and will be available for supporters to call between the hours of 8am-6pm Monday-Friday. During this time, our online ticketing platform will remain available 24/7 where you can manage your account, make applications (if applicable), buy tickets and renew Season Tickets. Our 24 hour automated phone line will also remain available.  

We regret any inconvenience that the office closure may cause but trust that you will understand that protection of public health must be the priority. We will continue to keep you updated with any further changes, and in the meantime you can click here for up to date information on our home fixtures.

2020/21 Season Ticket Waiting List

If you would like to join the Season Ticket Waiting List for the 2020/21 season, you can do so by clicking here.

2020/21 Season Ticket Renewals

We are delighted to confirm that Season Ticket prices have been frozen ahead of the 2020/21 campaign, for the ninth consecutive season.

This price commitment ties in with the Club’s wider strategy of ensuring younger fans have access to live, affordable football, whilst also supporting fan-led initiatives to enhance the stadium atmosphere. For more information, and to read our press release, please click here.

In addition to the price freeze, fans across the stadium will benefit from a series of initiatives to improve the match day experience next season, including: Expansion of the dedicated area for vocal fans in the Stretford End. The relocation of the Family Section to premium seats in the Sir Alex Ferguson Stand at no additional cost for existing adult and under 16 ticket holders. Completion of expanded, state-of-the-art accessible facilities for disabled supporters after more than £11 million of investment.

The Season Ticket renewal deadline, initially 1 May, has been suspended. This will be continuously reviewed and a new deadline will be put in place once there is confirmation of the start date of the 20/21 season. The club commits to giving as much notice of the revised renewal deadline as possible given the evolving situation by providing updates on the Season Ticket Hub as well as communicating this via email to all Season Ticket holders. To renew, or for more information including payment options, please visit manutd.co.uk/renew.

This season, we have worked alongside the MU Foundation to introduce a ticket donation scheme for Season Ticket holders. The MU Foundation use football to engage and inspire young people to build a better life for themselves and unite the communities in which they live. You can now donate your Season Ticket on a match-by-match basis to the MU Foundation, allowing them to offer the opportunity to a young supporter, who may be otherwise unable to attend a football game. To read more about the great work of the MU Foundation, visit mufoundation.org.

To inform us that you will be unable to attend a game, and would therefore like to donate your ticket, please email donateticket@manutd.co.uk (ideally at least 3 working days before the game). Please ensure you include your Season Ticket number, seat details and the game you cannot attend. Please note, donating your ticket to the MU Foundation will bear no impact on your seasonal attendance rate.