Useful information for setting up your new online account

Logging In

Sign-in to manutd.com has now been linked to the ticketing system, meaning you now no longer need to log in twice. You should have been sent an email advising what you need to do next, which is subject to your previous login details and status on both manutd.com and the ticketing platform. More information, and a step-by-step guide can be found in the section below.

Setting Up Linked Accounts

Once you’re logged in, hover over your name at the top right of the screen and go to “General Info & Linked Accounts”. In the centre of the page you will see a section called “Linked Accounts”, where you can create links to friends and family that you wish to transact with.

Be careful to select the relevant level of link:

- A Strong Relationship will enable you to see booking history and account information as well as process transactions such as regrades on behalf of each other. It is therefore strongly recommended that you only create a “Strong Relationship” for family members, where you will need to pay for their renewals, or if you have concessionary tickets in your group where you will upgrade their tickets for matches

- A Standard Relationship is recommended for e.g. people you apply for away game tickets with

Set Your Preferences

You will automatically be opted-out of receiving any Marketing communication from us. So that you are always kept up to date, from the “General Info & Linked Account” page, underneath your address there are some options in red. Select “Preferences” and you will be redirected to the main manutd.com website. Go to “My Profile” and then “Preferences” to choose what you are opted in or out of – you can update your preferences at any time.

If you are having problems logging in to your ticketing account, please follow this step-by-step guide.

Step 1: Ensure you are logged out of any existing accounts by visiting login.manutd.com/sign-out and select ‘Yes’

Step 2: Go to tickets.manutd.com and click on ‘My Account’ at the top right of the webpage

Step 3: Click the ‘Forgot your password?’ link

Step 4: Enter your Membership Number and date of birth (not your email address) and an email will be sent automatically to the Primary Account Holder. Follow the instructions in this email to create a new password

Note: If you are not the Primary Account Holder of this email address, you will need to have them on hand to reset your password for you from the link sent to their email address.

Once you’ve set up your new password then visit tickets.manutd.com, click on 'My Account' where you should be automatically logged in.

We will contact you in the future to upgrade your account so that you can use your email or your Supporter ID to log-in, but for the moment please continue to use your Membership Number.

Please note that Season Tickets will be digital for the 2021/22 season.

How do I download my ticket to my smart phone?

Please refer to the email we sent on 15^th July 2021. Open the email on your mobile device and click the red “Add to Smartphone” button. The next steps will vary depending on your device and operating system, but you should see your red digital Season Ticket on screen and there should be an option to “Add”. Pressing this will add the ticket to your mobile wallet.

Note: If you have an Android mobile, you will need to download the Google Pay app on to your device before being able to access your ticket. Visit the app store on your phone and download for free. If you have an Apple device, you will use your Apple Wallet.

I do not have a smart phone; how do I print my ticket?

If you do not have a smartphone, you have the option to use the Print at Home PDF to enter the stadium instead. You can reprint this document throughout the season if you need to.

If I choose to Print at Home, do I need to do this for every game?

You only need to print your Season Ticket once, however we do advise that if your printed ticket gets damaged to reprint this to prevent any issues with this scanning at the turnstile. If you print your ticket and you misplace this, you can just reprint this and it will work. There is no limited as to how many times If you get a smartphone during the season, keep your email as you can add your ticket to your wallet at any time. 

I don’t have a smart phone or printer, what do I do?

If you do not have a smart phone or a printer, we advise using a local printer service to print this off and then recommend laminating your ticket to ensure it does not get damaged, and to prevent you having to print it again. If you have accessibility requirements and are unable to access a printing service, please email accessibility@manutd.co.uk for assistance.

Can Print at Home tickets be laminated (will they work with scanners)?

Digital tickets can be laminated and will not have any impact on them scanning at the turnstiles. Laminating your tickets may actually help protect them from damage.

I have deleted the email containing my digital ticket

Once you have downloaded your digital ticket to your mobile wallet, you hopefully won’t need the email again. If you do need to access the email and are unable to locate it in your deleted items, please text 0161 850 3969 for assistance, quoting your Membership Number.

Why do I need to provide ID when using a Print at Home ticket, and what is acceptable?

Print at home tickets could be printed and used without the ticket being officially transferred. We are now required to know who is in the stadium at any given time. Supporters who use digital tickets must have transferred these through our ticketing system, and therefore the registered holder is assumed to be in attendance.

Anyone using a Print at Home ticket will need to present photo ID upon entry to the stadium. Valid ID includes:

• A valid or expired Photocard Driving Licence
• A valid or expired passport
• Formal ID Cards (armed forces, police, student union, company ID card)
• Bus Pass
• For Under 16s, a valid or expired passport or birth certificate

How do I manage the ticket for my carer / personal assistant?

Your carer / personal assistant ticket also needs to be downloaded to your smartphone or printed. Alternatively, your carer / personal assistant can download this to their own phone. Both tickets will need to be scanned at the turnstile so please ensure you have both tickets ready ahead of arrival at the turnstile.

If I have booked tickets on behalf of others, how I get their tickets to them?

You can forward the email you have received, so they can download their own digital ticket or print their own print at home ticket. Alternatively you can download multiple tickets can scan them all from your device at the turnstile (allowing entry to a supporter after each scan).

I have downloaded an invalid or incorrect ticket, what do I do?

If you have an invalid ticket downloaded for whatever reason (for example a reissue or seat move), delete it from your mobile wallet. You can then retrieve the email with the correct ticket and download or print this. If you cannot locate the correct email, please text 0161 850 3969 where we will be able to help.

What if I lose my printed Season Ticket on the way to the game?

We recommend having your Season Ticket downloaded to your smart phone where possible, unfortunately, if you do not download your ticket to your digital wallet, and then lose your printed version, we will not be able to reissue this for you.

What if my battery dies or I am unable to access my digital ticket on my phone for any reason on arrival at the stadium?

It is your responsibility to ensure you have sufficient phone battery before arriving at the stadium. We advise you make your own arrangements to prevent issues, such as portable chargers.

Is my car parking ticket digital too?

Your car parking ticket is also digital this season and will be distributed before the start of the season. This will work the same as your match ticket, meaning you can either download this to your smartphone, or use the Print at Home PDF to print your ticket instead. If you have purchased accessible parking, please ensure you bring your blue badge with you to present on arrival, to ensure you are allocated a suitable space.

How do I regrade my concessionary ticket for a specific match?

Should you be unable to attend a game, you will be able to pass your ticket to a friend or family member, and concessionary ticket holders can also regrade their tickets to someone in a different age category. All regrades will need to be done online so we recommend familiarising yourself with the process and watching the demonstration videos provided. We will be unable to complete any regrades over the phone, however if you have accessibility requirements and need assistance, please email accessibility@manutd.co.uk.

The easiest way to do this is to have already created Linked Accounts with the supporters you want to share your ticket with (see specific FAQ or help with this). We strongly advise each person is an Official Member, as this will mean that they are individually responsible for the use of that match ticket.

Go to tickets.manutd.com and log in with your Membership number. Hover over your name in the top right hand side of the screen and select “Tickets” from the menu. You will then see all individual matches listed – select the game you wish to make a change in. From Wednesday 4th August, when upgrading a ticket the option to “Change Price Type” will be displayed above the table. Click this, and follow the steps in the video below to change your ticket to an Adult or other price type. The difference in cost, if there is one, will be displayed and you can make payment online.

How do I forward my ticket?

Go to tickets.manutd.com and log in with your Membership number. Hover over your name in the top right hand side of the screen and select “Tickets” from the menu. You will then see all individual matches listed – select the game you wish to make a change in. For adult tickets (or concessionary tickets that have been ‘upgraded’), from Wednesday 4th August you will be able to use the “Forward Ticket” option that is displayed above the table of Tickets. Click this, and follow the steps to forward your ticket to another supporter. A digital ticket will then be sent to the supporter attending. We strongly advise each person is an Official Member, as this will mean that they are individually responsible for the use of that match ticket.

What is the latest I can forward or upgrade my Season Ticket?

There is no deadline to do this, providing the ticket hasn’t already being scanned at a game

How do I pass my ST on to friends or family?

You can pass your ticket to your friends or family by forwarding your ticket to them for a specific game online (see specific FAQ for more information). Please be aware that we will conduct random ticket checks so we recommend that the supporter you forward your ticket to is an Official Member to prevent you being held responsible for any misuse of tickets.

I am a disabled supporter, can I forward / regrade my ticket to a non-disabled supporter?

Please email accessibility@manutd.co.uk so that a member of the team can assist you.

How will away tickets be sent e.g. will they be digital or printed?

We are still waiting for an update from the Premier League on how this will be managed next season. As soon as we receive clarification, this page will be updated.

There will be no designated arrival times unless we communicate otherwise in-line with any COVID restrictions in place at that time. Turnstiles will continue to open 2 hours prior to kick-off however we do advise arriving as early as possible to avoid any delays in entering the stadium close to kick-off. 

The club take ticket touting very seriously and we have a dedicated team committed to preventing and managing ticket touting. Any supporters found to be misusing tickets will be sanctioned accordingly as per the Club Sanctions and we remind supporters to be aware of the Season Ticket terms and conditions. Ensuring that ticket holders use a digital ticket, transferred officially, or those using a printed ticket being asked to provide ID, will remove a number of issues experienced historically when tickets could be passed around. 

Select the “Cup Schemes” tab from the left hand side of My Account.

If you still have a balance on your account for your 2019/20 rebate, for the cost of the 4 games played behind closed doors. This balance will remain on your account for you to put towards any other products in the future, but if you would prefer to receive a refund, please text ‘REFUND’ and your Membership number to 0161 850 3969 and a member of the team will be in touch within 14 days.

As a reminder, in the event any matches are not played with a full crowd next season, we will issue a full refund for that game to anyone who are not entitled to attend due to any capacity restrictions.

Following the latest Government announcement, we are excitedly planning to return to Old Trafford at full capacity, however, we will continue to follow Government guidance and will react to this accordingly and keep you updated – follow our dedicated Twitter account @ManUtdMatchday or visit manutd.com/reunited for more information.

This year, we implemented a new way of managing seat moves due to the high volume of requests we get at the end of every season. With our new ticketing system allowing for a more ‘self-serve’ approach, we released the available seats online, so supporters could log in and move their own seat based on what was available.

This meant supporters had full transparency over availability following the renewal deadline, also making it easier to move with friends and family, and meant supporters could manage this themselves without having to wait for long periods of time on the phones.

Over 5,000 supporters have successfully relocated their own seat, and availability has now sold out.

Wish to move seats?

No further seat moves are available now that we have commenced sales for match tickets in the 2021/22 season. Supporters who renew into the 2022/23 season will again be offered a 7 day window to change seats next year.

Season Ticket holders impacted by COVID-19 were offered the opportunity to take a 1-year break from their Season Ticket.

The deadline for this was 30th April. Taking this option will not secure existing seats or prices; instead those selecting this option will be guaranteed a return and able to select from available seats next season with loyalty being retained for 2022/23.

See below for other important useful information for Season Ticket holders.

How do I make a ballot application?

1. To make an application for a ballot you must first ensure you have created ‘linked accounts’ with the supporters you wish to apply with. If you are unsure how to create links, please follow the instructions at the top of the page.
2. Log into your online account at tickets.manutd.com. Information on how to do this can be found at the top of the page
3. Go to tickets.manutd.com/ballots
4. Here, you will be able to see the games you are eligible to apply for
5. Carefully follow the on-screen instructions to complete your application

Please note:

1. No payment will be taken unless your application is successful
2. You will be notified of whether you have been successful or not by email, once the ballot has closed and taken place
3. You are not guaranteed to receive tickets in your preferred price preference, supporters will be allocated tickets at alternative prices before being made unsuccessful
4. Supporters need to be apply for tickets in the price category that they are at the time of application (eg- adults who turn 65 in September, would need to apply for the over 65 price class for a ballot in October)

I want a souvenir ticket, is this possible?

We are no longer able to issue paper match tickets, to be kept as souvenirs. As we have upgraded our turnstiles to facilitate digital ticketing, we no longer have any paper match tickets to print from.

How do I get my yearbook?

We no longer issue hard copies of the Yearbook, but a digital version will be sent by email as soon as it is ready.

Museum & Stadium Tour

Season Ticket holders receive a 50% discount on the Museum & Stadium Tour.  Further information on the Museum & Stadium Tour can be found at Museum-Stadium-Tours.

United Direct
United Direct is our official online store. To be able to redeem your 10% discount*, a promotional code** must be entered in the 'coupon' section prior to check-out. Your discount will then be automatically applied. If you have any queries, you can contact United Direct (operated under licence by Fanatics):

United Direct Email: customer.services@store.manutd.com United Direct Phone: +44 (0) 333 014 4543. Opening times are 8am-8pm Monday-Friday and 9am-4pm at weekends. Please note, phone lines are closed on UK Bank Holidays.

*Season Ticket discount applies to products on store.manutd.com only, selected lines excluded and cannot be used in conjunction with any other promotion.

** The promotional code for Season Ticket holders is MUFC-SEASONTKT10

Following a season like no other in 2020/21, we now look forward to the start of the 2021/22 season after another successful year for Manchester United Women in the WSL. We can’t wait to welcome fans back to Leigh Sport Village next season. Season Tickets are available now and can be purchased here. For those of you who already have a Season Ticket, these will be sent out before the start of the season.

Prices have been frozen at £39* for Adults and just £20* for Under 16s / 65+.

Season Ticket holders receive the following benefits:
- Ability to share your Season Ticket with friends and family
- 10% off at our Megastore at Old Trafford
- Exclusive competitions to win signed items, hospitality upgrades and much more

Supporters who are still owed a refund for the games that were played behind closed doors in the 2019/20 season will see on their account, that to make the payment process as straightforward as possible we have already deducted the value of your 2019/20 rebate from the full price of the Season Ticket. 

*WSL home games only