Rebate / refund policy

As confirmed in March, Manchester United have offered season ticket holders either a pro-rata rebate against their season tickets for next year, or a pro-rata cash refund based on the number of games to be played behind closed doors.

This rebate or a refund also applied to supporters who have paid in advance for general admission tickets or Matchday VIP packages for the games that have been impacted this season. A rebate has also been offered to seasonal Executive Club members.

The Season Ticket renewal deadline, initially 1 May, has been suspended. This will be continuously reviewed and a new deadline will be confirmed in due course. The club commits to giving as much notice of the revised renewal deadline as possible given the evolving situation. 

CREATING AN ACCOUNT ONLINE

As a Season Ticket holder, you can use our dedicated online platform to purchase and apply for match tickets, purchase Official Membership, renew and manage your Season Ticket throughout the season at any time suitable for you, meaning you no longer need to telephone us each time you need to make a change. If you’re not already set up on eTicketing, select the log in icon in the top right-hand corner of the screen and select ‘Activate it now’ next to ‘Have an existing account’. Enter your Membership Number (Season Ticket reference number as displayed on your Season Ticket card), surname and select ‘Find My Account’. Complete the registration form, ensuring you update any incorrect information displayed, and select ‘Complete Registration’. This process takes less than two minutes.

UPDATING YOUR CONTACT INFORMATION

If you already have an active eTicketing account, please ensure that your contact details are fully up-to-date so that we can keep you abreast of any important information. To check/update your personal details online, please log into your account by visiting manutd.com/myaccount and select ‘Update Your Personal Details’ from the My Account drop down. Here you will be able to see all of your account information. If you need to update any information on this page, select the Edit button and enter your eTicketing password - you will then be able to edit your details. Once everything is correct and up-to-date, click Save.

YOUR NETWORK

If you manage multiple accounts for friends and family, and wish to purchase tickets on their behalf (or renew season tickets) you will need to have a ‘manage’ privilege on their account (note, they will also need to have an active account online in order for this to be successful). Please see below for a short guide on how to do this should you need to.

- Log into your account at manutd.com/myaccount, select 'Your Network' – if you have not yet activated your online account, please follow the steps in the above ‘creating an account online’ guide

If anyone is missing, select the "Add Someone New" button, and type in their Membership Number and surname and select search. Once confirmed, the relevant supporter will appear in your network. From here you select the drop down next to their name and request to manage their account. Select 'change' (highlighted red), select the option to fully manage tickets online, and select 'Send Request'. An email will then be sent to the supporter who will need to follow the instructions on the email they receive and accept the request before you're able to make updates/transact on their behalf.

If someone is listed, but not showing as ‘manage’, permission will need to be requested. To request, select 'change' (highlighted red), select the option to fully manage tickets online, and select 'Send Request'. An email will then be sent to the supporter who will need to follow the instructions on the email they receive and accept the request before you're able to make updates / transact on their behalf.

UPDATING YOUR HOME CUP PAYMENT DETAILS

Updating yours:

To update your cup scheme payment card please visit manutd.com/homecup - simply log in (if you do not have an account, follow the instructions provided in the section above), select ‘Amend Card Details’ on the loaded page and follow the instructions to update your card. If you are already logged in the e-ticketing site you can find this in ’My Account’ and then ‘Update card details’

Updating for another supporter:

Note, if you already pay for other supporters cup tickets, you only need to update your own card details online and this will automatically amend any linked accounts. If you currently/would like to pay for other Season Ticket holders cup matches, please follow the instructions provided in the ‘Your Network’ section above – once they are successfully in your network, they will show in your account and you will be able to update their cup scheme payment card.

OPTING IN/OUT OF THE CARABAO CUP AND UEFA EUROPA LEAGUE (IF APPLICABLE)

For the Season:

If you are opted-in to the optional cup games for the 2019/20 season, this will automatically carry over into the 2020/21 season. If for any reason you would prefer to opt-out of this for the forthcoming season, you can change your status during the online renewal process – note, you can also update your cup scheme payment card at this point. If however you have opted-out for the current season and would like to be included in the cup scheme for all cup games next season, you will need to contact us on 0161 868 8000 to amend this.

Match-by-match:

You can change your opt in/opt out status for cup games online during designated opt out periods throughout the season (these are communicated as and when available). Please be reminded there is no option to opt-out of the FA Cup home fixtures (exclusions only apply to Under 16s).

Please note, if a Season Ticket holder doesn't purchase a cup game, they will lose their eligibility to apply for domestic away games. Currently, those eligible are Season Ticket holders at silver level or above, and who have purchased all home cup games for the 2019/20 season.

As part of this update, the process for redeeming your 10% discount* on United Direct has now changed. To be able to redeem your discount, a promotional code** must be entered in the ‘coupon’ section prior to check-out and your 10% discount will then automatically be applied. This code will be sent to all Season Ticket holders via email, so please make sure your contact details are fully up to date by logging into your account here. For any queries, please contact United Direct (operated under licence by Fanatics):

Contacting United Direct by email: customer.services@store.manutd.com

Contacting United Direct by phone: +44 (0) 333 014 4543. Opening times are 8am to 8pm Monday-Friday and 9am to 4pm at weekends. Please note, phone lines are closed on UK Bank Holidays.

*Membership discount applies to product on store.manutd.com only, selected lines excluded and cannot be used in conjunction with any other promotion.

** The promotional code will be updated at regular intervals and the new code communicated by email.