Increasing transparency of the Official Club Sanctions document
Changes to the ballot process for away games
Official Members’ home game ticket purchase process
Family Stand entertainment offering
Suggestions as to which organisations that should receive donations from the MU Foundation
Catering options inside the stadium on matchdays
Purpose of the Fans' Forum
The Fans’ Forum offers an opportunity for key supporter representatives to meet with senior club officials to discuss issues relevant to match-going fans, with the view to suggesting and implementing positive change. The scope of the Fans’ Forum is wide and varied, previous improvements for match-going fans instigated by the Fans’ Forum have included:
Structure of the Fans' Forum
2x Season Ticket holder representatives
2x Under-21 representatives
1x Season Ticket holder aged 65+
1x Season Ticket holder from the Family Stand
2x Official Member representatives
1x Executive Club Member representative
1x Local Resident representative
2x MUSC representatives (UK and Overseas)
1x Overseas representative
1x Women's Team representative
1x LBGTQ+ representative
1x MUDSA (Manchester United Disabled Supporters’ Association) representative
1x M.U.S.T representative
1x ISLO representative
1x Loyalty Pot representative
Representative Responsibilities
Understanding of issues that face match-going and non-match-going fans (including ticketing, membership, travel, catering, stadium facilities, matchday experience, fan digital experience, diversity and inclusion, and sustainability, community and social responsibility).
The ability to raise points for discussion in these meetings and make constructive recommendations that will lead to the implementation of positive change.
Ability to have a reasoned discussion about issues that face fans, while listening to and understanding the position of the club and any restrictions placed upon it in line with participation of certain competitions etc.
Develop good communication with supporters within constituent supporter groups, enabling them to raise issues/feedback as they know it will be escalated in the appropriate way.
Willingness to receive emails from supporters via a dedicated email address/portal on manutd.com and to raise any relevant questions for discussions in future.
Commitment to attending four Fans’ Forum meetings per season. Provision for international representatives to participate in meetings remotely when they are not able to attend in person.
Agreement to uphold the integrity and values of the club in the meeting and on social media, respecting diversity and inclusion at all times.