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Matchday VIP Experience

Info & FAQs

Image – Executive Club – Manchester Suite VIP

Booking Queries

It’s very likely that we have sold out of this particular package. To discuss availability with a member of the sales team, please call 0161 524 0821 (option 2) or email hospitality@manutd.co.uk

Hospitality tickets are non-refundable as per the Matchday VIP Terms and Conditions

No. Until confirmed, approximately 6 weeks prior to the game; any fixture date can change due to how games are shown on television and participation in other competitions. If your chosen game date or time does change, we will email you confirming this. With this in mind, it is important that you do not finalise any travel arrangements until the date and kick-off time of the fixture is confirmed. The best way to keep up to date with all our fixtures is by regularly visiting www.manutd.com

Until confirmed, which is approximately 6 weeks prior to the game; any fixture date can change due to how games are shown on television and participation in other competitions. If your chosen game has changed, your tickets will still be valid for the rearranged date and kick off time and you do not need to contact us to reconfirm this.

Yes, but away supporters are requested to adhere to the dress code and cannot wear away team colours including scarfs. Away supporters must respect that all Matchday VIP seating is in the home end and must conduct themselves accordingly. The Club reserves the right to eject any guest that has been deemed to have acted inappropriately, in line with our Matchday VIP Terms and Conditions

Pricing & Payment

Matchday VIP Suite prices are per person, including VAT Executive Box prices are per box (usually 8 seats), including VAT

No, there are no credit card transaction fees

Yes, we accept all major credit cards including VISA, Mastercard and American Express

No, there are no concession prices with Matchday VIP Hospitality

Yes, babies will need their own ticket, please contact a member of the sales team for more information on 0161 524 0821 (option 2)

Yes, children are welcome in all hospitality lounges. All children, including babies will require a ticket to enter the stadium. All guests in Matchday VIP hospitality areas under-18 also require an adult (aged 18 or over) to attend with them.

No, all transactions are quoted and charged in GPB

No, package exclusions cannot be re-priced. We can note on the booking if you do not wish to be served alcohol on the day

Unfortunately, we do not offer any discount codes with Matchday VIP Hospitality

Food & Drink

Yes, you will need to inform us of any dietary requirements in advance of a fixture. Please send your request to matchday.vip@manutd.co.uk Please note, all dietary requests need to be submitted at least 5 days prior to the fixture. Should we not be able to adhere to any requests, a member of the hospitality team will be in contact with you to advise.

Draught Lager – Madri Draught Bitter - Worthingtons Bottled Lager – Staropramen and Pravha Non-Alcohol Lager – Bavaria Bottled Cider – Rekordelig

VIP Ticketing

You will receive your e-ticket, via the email address that you used to book your ticket, approximately 7 days prior to the game.

The appropriate entrance will be displayed on your e-ticket – please refer to this on arrival

Yes, all Matchday VIP packages include a guaranteed ticket for the game

No, Matchday VIP tickets are located in one specific seating block; bookings made online will automatically receive the ‘Best Available’ seats

Exact seat details will be shown on the digital ticket, this will be emailed to you approximately 7 days prior to the game

No, you do not need to provide names of guests who are attending on Matchday VIP tickets, you can simply forward on the digital tickets to the attendees.

General Matchday and Itinerary

There are a number of former players who work in our hospitality areas on a matchday, we cannot confirm which player will be in specific suites until the day of the game

All bags brought into the stadium will be searched. This process can take additional time for fans with bags entering the stadium. Therefore, we strongly encourage that supporters do not bring a bag with them on matchdays. However, we recognise there will be times when bringing a small bag is unavoidable. We will only permit bags smaller than 20cm x 15cm x 5cm (8" x 6" x 2"). We must stress that the Club reserves the right not to authorise any type of bag on any occasion. Please see here for a full list of Prohibited Items

Suitcases, large items of luggage (including cabin bags), laptop bags and rucksacks are NOT permitted inside the stadium on matchdays, unless they contain essential medical or childcare items.

Any bags larger than 20cm x 15cm x 5cm (8" x 6" x 2") will need to be signed into our bag drop facilities located at the back of car parks E2, N2 and W2. There is a fee of £5.00 for using the secure bag drop cabin. All profits will go to the Manchester United Foundation.

This restricted bag policy also applies to the areas in the immediate vicinity of the stadium itself (including the forecourts and the tunnels under the stands). Bag Drop facilities have been conveniently located on E2 car park, N2 car park and the back of W2 car park.

Bag Drop facilities will be open from an hour prior to hospitality gates opening (i.e. 4 hours before kick-off), to up to two and a half hours after the final whistle.

On matchdays the Megastore is closed during the game and open 1 hour after the final whistle. Here are the Megastore opening times on Match days based on kick off times: Saturday KO 12.30pm – 9.00-16.30 Saturday KO 3.00pm – 10.00-18.00 Saturday KO 5.30pm – 10.00-20.30 Sunday KO 1.00pm – 10.00-16.00 Sunday KO 2.00pm – 11.00-17.00 Sunday KO 4.00pm – 10.00-16.00 Mid-Week KO 7.45pm – 10.00-22.45 Mid-Week KO 8.00pm – 10.00-23.00 For the latest non-matchday opening hours, visit manutd.com/megastore Due to Sunday trading laws the Megastore is limited to 6 hours trading.

Clear plastic bottles of water 500ml or less, with the top removed can be brought into the stadium

  • Small compact cameras, which must be able to fit in a pocket

  • Small fold up umbrellas

  • Small bottles of hand gel

  • Small clutch bags with dimensions or: 8 x 6 x 2 inches, or A5 or smaller

  • Non offensive flags or banners 2m x 1m or less. They must not include sticks or poles and must meet fire regulations

  • Clear plastic bottles of water 500ml or less, with the top removed

  • Megastore purchases in Megastore carrier bags

  • Crutches and walking aids

Please note: Old Trafford is a no smoking stadium, this includes the use of electronic cigarettes

There’s a free to use cash machine outside the East Stand near the Munich Tunnel. Other ATM machines can be found on Chester Road including the local Tesco store.

All Matchday VIP packages include a complementary programme, so please do not purchase a programme beforehand.

Red Café, Museum Pre/Post Match and Lancashire Package CASUAL DRESS CODE: Strictly no away team colours or shorts. No attire displaying offensive language or imagery. The Club has the right to refuse admission to any person wearing attire deemed unsuitable. No. 7 at Old Trafford SMART CASUAL DRESS CODE: Strictly no shorts, sportswear including trainers or football shirts. Smart jeans are permitted. This dress code does not apply to children under 12. The Club has the right to refuse admission to any person wearing attire deemed unsuitable.

Please see the following link to your Matchday Itinerary, which contains all the information you need ahead of your visit

There are lots of ways to get to Old Trafford, please see some useful information and advise before your journey begins, please visit manutd.com/gettinghere

Car Parking

Guests of our No.7 VIP, Red Café and Executive Box packages are eligible for complementary parking. Please email matchday.vip@manutd.co.uk to request a digital car parking pass For all other Matchday VIP packages, if you wish to purchase car parking you can do so by visiting manutd.com/carparking

All matchday car parks open 4 hours before kick off

No, under no circumstances can cars be left overnight on any car parks

Special Requests

Unfortunately, due to the amount of requests we receive we cannot arrange a meet & greet with any players or coaching staff.

Unfortunately, again due to the amount of requests we receive we do not send out any individually signed shirts, photographs or autographs of the players, nor can these be purchased* The MU Foundation work closely with registered charities regarding signed merchandise. *Top tier fixtures booked within the No.7 at Old Trafford package will include 1 shirt, signed by 1 member of the first team (applies to Manchester City and Liverpool bookings only) per transaction.

At an additional cost, we can arrange a customised celebration cake for your guest and have this delivered to your group at a time of your choosing in the suite. You can also pre-purchase a bottle of Champagne to and have this delivered to your group at a time of your choosing in the suite. Another option is to request a table visit from a former player to wish your guest a happy birthday. To request any of the above, please email matchday.vip@manutd.co.uk no later than 5 days prior to the fixture

You can request this by sending an email with the fixture and message to – scoreboard@manutd.co.uk Please note, due to the number of requests we receive, we cannot guarantee this in advance

You can request this by sending an email with the fixture and message to – unitedfamily@manutd.co.uk. Please note, due to the number of requests we receive, we cannot guarantee this in advance

Matchday VIP Accessibility

Old Trafford stadium has some of the best accessible facilities in the world. All hospitality packages are available with accessibility seating bays, strictly on a first come, first served basis. For more information on available packages, or if you have a specific access request due to your accessible requirements then please contact the Matchday VIP hospitality team direct on +44 161 524 0821 (option 2) or via e-mail at hospitality.enquiries@manutd.co.uk

Carers and PA’s will need to purchase a ticket into all Matchday VIP areas

Yes, there are lifts from the ground floors up to all Matchday VIP Hospitality areas

Crutches and walking aids are permitted into the stadium. You can also use a mobility scooter/wheelchair, please make a member of the sales team aware at the point of booking to ensure that your visit is as safe and smooth as possible.

Yes, to arrange this please speak to a member of the Matchday VIP team by call 0161 524 0821 (option 2) or email matchday.vip@manutd.co.uk

Women’s Team Hospitality

Packages include a two-course meal with your main course served pre-match, dessert served at half-time and tea or coffee served post-match. There is a cash bar available throughout your experience with doors opening one hour before kick-off and closing one hour after the final whistle. Take your seat on the private balcony outside your box and enjoy United Women’s Team’s play in The Barclays FA Women’s Super League Prices from £45 per person. You can book online at manutd.com/tickets or alternatively, please contact the Matchday VIP hospitality team direct on +44 161 524 0821 (option 2) or via e-mail at hospitality.enquiries@manutd.co.uk