Members Area
Members' Area
You’re invited to experience Old Trafford at its finest.
Welcome to your Executive Club Members' Area, a hub where you can find everything you need to make the most of your Executive Club Membership this Season.
FREQUENTLY ASKED QUESTIONS
Executive Club member benefits
As an Executive Club Member, you are entitled to exclusive United rewards:
- Access to all first team competitive home games
- Access to the domestic away game ballot*
- Matchday programme for all guests
- Seasonal Welcome Gift (1 per account)
- 50% Museum & Tour discount
- 20% Matchday Hospitality discount
- 10% Red Café discount (on non-matchdays)
- 10% Megastore and United Store discount**
- 10% United Events discount
* Please note if you hold two or more Executive Club tickets, there is a maximum of two entries into every away ballot.
** Please log into the United Store with the same credentials linked to your Executive Club online account, All products eligible for 10% discount will display a discount badge.
Executive Club Events
You will also receive complimentary tickets to Executive Club events. Events and number of invitations are subject to your Executive Club Member level.
How do I apply for away games?
- You were emailed on the 11th July with your nominee codes, instructions and a link to the membership page, the email had t subject 'Claim Your Away Nominee Memberships', please make sure you have these details before anything else.
- Log on to your online account at tickets.manutd.com.
- Go to tickets.manutd.com/en-GB/categories/away-tickets to view available away games.
Ballot opening/closing dates are listed alongside European away fixture ticket allocation information. - Click "Apply" and carefully follow the on-screen instructions to complete your application.
- Due to limited allocation, Executive Members are able to apply for a maximum of two tickets in their own name (if they have two or more Executive Club seats). Please note: If you have a single ticket, you are only eligible to apply for one away ticket but are welcome to join a ballot with another Executive Club member.
- If you are successful in a ballot, you will be notified by email. Upon receipt, you will need to forward your tickets to the nominees who will be using them.
HOW DO I PURCHASE TICKETS FOR EUROPEAN AWAY GAMES (if applicable)?
Executive Club Members can purchase one ticket per Executive Club Membership based on relevant credits.
To purchase additional tickets, supporters will need to have their own Official Membership for the current season and relevant credits. Please visit manutd.com/europeanaway for up-to-date information on European away game tickets.
HOW DO I REGISTER MY AWAY NOMINEES?
You will need to forward all tickets, unless you are attending the game yourself.
Tickets can be forwarded to eligible Executive Club members, Season Ticket holders, and eligible Executive Club member nominees.
In order to forward your ticket, you will need to link your account with the recipient's account.
To create a linked account, log on to tickets.manutd.com, hover over your name at the top right of the screen and select “General Info & Linked Accounts”. In the centre of the page you will see a section entitled “Linked Accounts”.
You can categorise your relationship with the recipient account:
A standard relationship is recommended for supporters that you will be sharing your away game tickets with.
A strong relationship enables you to view booking history and account information as well as process transactions. We strongly recommend that you only create a “strong relationship” for family members, where you will need to pay for their renewals, or if you have concessionary tickets in your group where you will upgrade their tickets for matches.
HOW DO I FORWARD MY AWAY TICKET?
Go to tickets.manutd.com and log in with your Membership number.
Hover over your name in the top right-hand side of the screen and select "Tickets" from the drop-down menu.
Click on the individual game you wish to forward your tickets for.
For adult tickets only, you can use the "Forward Ticket" option displayed above the table of tickets. Please note: if you receive an error message, you may need to press Ctrl and F5 before selecting ‘Forward Ticket’ to prevent any issues.
For away games, once your ticket has been forwarded online, it is the responsibility of the original holder to pass the physical ticket on to the new person attending. A new ticket will not be issued.
HOW DO I SUBMIT MY AWAY NOMINEES?
Once you have registered your Away Nominee Membership’s for you and for your selected guests to receive any forwarded away tickets that are allocated via the away ballot process.
You are entitled to the same number of away nominee memberships as seats that you hold with us in the Executive Club. E.g if you have 4 seats, you can register for 4 memberships.
Please note: your away nominee(s) are selected for the full 2024/25 season and cannot be changed. This means, if you intend to attend away games yourself, you will need to process one of the Away Nominee Memberships in your name. Once you activate your Away Nominee Membership coupon codes the price will go down to £0. It is not possible to claim additional memberships outside your allocation of 16.
HOW DO I CLAIM MY AWAY NOMINEE MEMBERSHIP?
1. Click on this link (Setup membership: Away Nominee Membership: Man United Tickets (manutd.com)and log in to your account
2. Add the number of Away Nominee Memberships you wish to claim and click on 'Add to basket'
3. Click on 'Change' to amend the membership owner and select a nominee name from the drop-down list
4. Enter one coupon code (sent in an e mail to you on 4/7/2024) and click on 'Activate'
5. Repeat the step above and activate one coupon code per membership
6. Click on 'Proceed to Checkout' to register your nominees
7. Once your Away Nominee Memberships have been registered you will receive an email confirmation containing the nominees and their membership numbers – please retain this email confirmation for future reference throughout the season.
Can't find your nominee(s) in the drop down?
1. If your nominee already has an account, please click 'search' and enter their Supporter ID + Surname or Postcode and click 'Find & Assign'.
2. If your nominee does not yet have a Manchester United account, please click 'create' or 'add new' and fill in their details.
Be careful to select the relevant level of link:
- A Standard Relationship is recommended for supporters that you forward tickets to or book / attend matches with
- A Strong Relationship will enable you to see booking history and account information as well as process transactions on behalf of each other.
HOW DO I ACCESS MY ONLINE ACCOUNT?
To log in to your ticketing account, go to tickets.manutd.com then 'My Account' in the top right corner. From there, log in using your email address and password that you set up when you created your account, if you have forgotten your password simply select 'Forgot password?' and change it using the steps provided.
You will also need the Manchester United app downloaded on your phone to access your Executive Club tickets. Use the same details as above to log in to the app and then your tickets will be accessible in 'My Account' and then 'My Tickets'.
TROUBLE SIGNING IN ONLINE?
- Log out of any existing accounts by visiting login.manutd.com/sign-out and selecting ‘Yes’.
- Go to tickets.manutd.com and click on ‘My Account’ at the top right of the webpage.
- Click on ‘Forgot your password?’
- Enter your Membership number and date of birth (not your email address) and an email will be sent automatically to the Primary Account Holder. Follow the instructions in this email to create a new password.
Please note: the Primary Account Holder will need to send the reset password link to you from the link sent to their email address.
Once you’ve set up your new password, visit tickets.manutd.com and click on 'My Account' where you will be automatically logged in.
How do I book matchday dining?
- Login to your account at tickets.manutd.com.
- Visit https://tickets.manutd.com/en-GB/categories/executive-club-dining to book your matchday dining package.
- Select your required fixture from the list available.
- Choose the number of dining places required (maximum is equal to the number of Executive Club tickets you own in your suite; additional places without a ticket will not be refunded).
- Enter corresponding dietary requirements and/or reasonable adjustments, if applicable.
- Enter payment details and confirm your booking.
- You do not need to forward the dining to the guest.
- If you are facing issues online, it is likely because we have no availability. For queries, please contact us on 0161 676 7770 (option 2 then option 3).
Matchday Itineraries
What is the dress code?
SMART:
Suites: The Gallery, 1878 Suite, The Heritage Club
Ladies: dresses, skirts, trousers, shoes or boots.
Gentlemen: trousers, shirts, shoes, or boots.
Not permitted: sportswear, shorts, tracksuits, away colours, offensive t-shirts, distressed jeans.
Please note: The dress code applies to children over 12. Jeans and trainers are permitted as long as they are smart in appearance.
The Club has the right to refuse admission to any person not adhering to the dress code or wearing attire deemed inappropriate.
SMART CASUAL:
Suites: 1999 Suite, Knights Lounge, Evolution, Manchester Suite VIP, Manchester Suite, Salford Suites, Sir Bobby Charlton Stand Suites, 1968 Suite, Captains Lounge, The Devils Bar, The United Road Bar, Manchester Suite.
Sports Bars: 500 Club, 100 Club, The Academy, The Kit Room.
Boxes: L3 Sir Alex Ferguson Stand Boxes, West Stand Boxes, East Stand Boxes - Formal, L7 Sir Alex Ferguson Stand Boxes, Centennial.
Ladies: dresses, skirts, trousers, jeans, shoes or boots.
Gentlemen: trousers, jeans, shirts, polo shirts, shoes or Chelsea boots.
Not permitted: strictly no tracksuits, away colours or offensive t-shirts.
Please note: The dress code applies to children over 12.
The Club has the right to refuse admission to any person wearing attire deemed inappropriate.
Can I purchase extra places if I need them for certain matches?
The Executive Club is not available as a single match purchase.
Subject to availability, a range of Matchday Hospitality packages in other areas of the stadium are available to purchase. Some Executive Club suites are available as Matchday Hospitality packages, these are the Manchester Suite, Salford Suite, Sir Bobby Charlton Suites, The Gallery and The Heritage Club. We also have a host of other packages available match by match which you can browse here and Executive Club members can get 20% off selected packages.
For more information, you can call 0161 676 7770 (option 2 then option 3).
Is car parking included?
Box holders are entitled to seasonal car parking, one space is allocated per box.
For Executive Club Members in The Gallery or Centennial Club, car parking is included within the cost of your facility, with one space per four places allocated.
Parking has sold out for the current season, however limited spaces are available for purchase on a match-by-match basis. Please visit manutd.com/carparking for more details.
Do you offer MEETING, EVENT & CONFERENCE SPACES?
Old Trafford offers a wide range of meeting and event facilities that are available on non-match days. From conferences to gala dinners and awards ceremonies, United Events has a variety of spaces and a dedicated event planning team to accommodate your every need which you can contact on united.events@manutd.co.uk.
Executive Club members receive an exclusive 10% discount on United Events spaces.
Can I upgrade to a different suite/get additional seats?
How do I contact the Exec Club team?
0161 676 7770 (option 2 then option 3) or executive.support@manutd.co.uk.
How do I send a dietary requirement?
If you have any dietary requirements, please let us know at least three working days before the match you are attending.
Do my guests need a membership?
No, to be forwarded an Executive Club ticket, guests only need a Manchester United account which they can create at tickets.manutd.com for free. This will assign them a Supporter ID that can be used during the forwarding process.
Who can I invite to a match to use my tickets?
Anyone who has a Manchester United account can be forwarded multiple tickets.
Can I change my away nominees?
No there is no option to change your away nominees.
My client has signed into the app but doesn't have a Supporter ID
If they log in to tickets.manutd.com rather than the app, their Supporter ID will be accessible from there.
I've sent the ticket to the wrong person/account
You can re-forward a ticket online by selecting it and forwarding it again to the new owner. There is no limit on how many times a home ticket can be forwarded.
Can I recall a ticket?
No, if you need to because you are now using the ticket yourself, contact Executive Club support. If you need to because you now need to send it to someone else, see the above FAQ.