Manchester United is closely monitoring the rapidly-evolving situation with coronavirus (COVID-19), and taking steps to help slow the spread of the virus. The following information summarises how different parts of the club are being impacted and responding.


The Premier League has suspended all matches until it is safe and appropriate for football to resume. The restart date is under constant review and there remains an objective for all remaining domestic league and cup matches in the 2019/20 season to be played. However, games will only be resumed with the full support of the Government and when medical guidance allows. FA Cup, Europa League and Women’s games are also suspended.

The Premier League have announced that all clubs have agreed that this season's Academy programme will be curtailed, from Under-23s to Under-9s. While the FA Youth Cup has not been ended at this point, the club will continue to engage with the relevant authorities on what this decision means for the final placings in the competitions in which the Academy teams are involved.

We will provide further updates when there is more information to share.

While the Premier League and other football authorities have yet to finalise the arrangements to resume season 19/20, following the publication of the UK Government’s recovery strategy on 11 May, it is now widely accepted that any matches that may take place will only do so behind closed doors.

As confirmed in March, Manchester United will offer season ticket holders either a pro-rata rebate against their season tickets for next year, or a pro-rata cash refund based on the number of games still to be played. This rebate or a refund will also apply to supporters who have paid in advance for general admission tickets or Matchday VIP packages for the games that could be impacted this season. A rebate will also be offered to seasonal Executive Club members.

The club will directly contact all fans who are impacted to provide further information on how any rebates, cash refunds and renewals will be administered.


The Season Ticket renewal deadline, initially 1 May, has been suspended. This will be continuously reviewed and a new deadline will be put in place once there is confirmation of the start date of the 20/21 season. The club commits to giving as much notice of the revised renewal deadline as possible given the evolving situation.


The team at Soccer Aid has decided to postpone the event on Saturday 6 June until later in the year. Fans should be reassured that they are working hard to find a new date. Please be aware that all tickets and car parking will remain valid for the rescheduled game, and we will advise of a new date as soon as this is confirmed. When further information is available, you’ll find the relevant updates at


Our Ticketing & Membership Services Front Office is temporarily closed. Our Contact Centre will be available for supporters to call between the hours of 8am-6pm Monday-Friday. During this time, our online ticketing platform will remain available 24/7 where you can manage your account, make applications (if applicable), buy tickets and renew Season Tickets. Our 24 hour automated phone line will also remain available.


Based on the latest UK Government advice, our Museum & Stadium Tour, Megastore and the Red Café will be closed until at least 1st July. We sincerely regret any disappointment this will cause, but trust visitors will understand that the health of the public and our staff must take priority.

Bookings made through Manchester United for visits up until 1st July will be cancelled and refunded to the payment card originally used for payment. People who pre-booked with a third party should contact the vendor. Visitors with Museum & Stadium Tour bookings for after 1st July should watch for updates to this information.

We will continue to review the situation and look forward to welcoming visitors back to Old Trafford as soon as we are advised that it is appropriate to do so.


If you wish to discuss an existing booking please call 0161 868 8004 or email


UK government advice on coronavirus:

NHS advice on coronavirus:

Read More Before Visiting Old Trafford

Old Trafford's East Stand isn't just about the seats.

There are a whole host of offices in there too, as well as the world-renowned Megastore. From shirts to scarves, kits to keyrings, everything you could possibly want from United is here. In fact, there are more than 800 product lines available on the shelves.

Spread over 17,000 square feet, the Megastore is the biggest shop devoted to football you're likely to find. Millions of fans file through the doors every year, with the average matchday traffic over 10,000.   

Important Update to Opening Hours:

Our Megastore is temporarily closed until at least April 30. We regret any disappointment this will cause, but trust visitors will understand that the health of the public and our staff must take priority.

Exchange and Returns Policy:

We’re extending our exchange and returns policy for full-price clothing and gift & souvenir items to 90 days until further notice - this applies to items purchased in store only. While receipts won’t show the new date, rest assured our colleagues will add the additional time from the printed date when you return an item in the future.

Megastore purchases can be taken into the stadium in the clear carrier bags provided.

On Bank Holidays, the store will usually trade 09:30 to 18:00 except for Easter Sunday where trading laws mean we are unable to open.

For all email enquiries relating to the Megastore please email