CORONAVIRUS: INFORMATION FOR FANS AND VISITORS
Manchester United is committed to keeping our fans informed about the impact of coronavirus (COVID-19) on the club, and the steps being taken in response to the pandemic. The following information is being regularly updated as the situation evolves.
In recognition that the remaining games of the 2019-20 were played behind closed doors, Manchester United offered season ticket holders either a pro-rata rebate against their season tickets for the 2020/21 season, or a pro-rata cash refund based on the number of games. This rebate or refund also applied to supporters who paid in advance for general admission tickets or Matchday VIP packages for the games impacted. A rebate was also offered to seasonal Executive Club members.
The club has directly contacted all fans who were impacted to provide further information on how the rebates, refunds and renewals have been administered.
SEASON TICKET RENEWALS
The Season Ticket renewal deadline, initially 1 May, has been suspended. This will be continuously reviewed and a new deadline will be put in place in due course. The club commits to giving as much notice of the revised renewal deadline as possible given the evolving situation.
The Manchester United Megastore has reopened, with a series of measures in place to protect the health of visitors and staff. For details of those measures and opening times, please visit manutd.com/megastore
Our Museum & Stadium Tour and the Red Café currently remain closed. We sincerely regret any disappointment this may cause. We will provide further information when we have a timetable for reopening.
Our Ticketing & Membership Services Office is temporarily closed. Our Contact Centre will be available for supporters to call between the hours of 8am-6pm Monday-Friday. During this time, our online ticketing platform manutd.com/tickets will remain available 24/7 where you can manage your account, make applications (if applicable), buy tickets and renew Season Tickets. Our 24 hour automated phone line will also remain available.
EVENTS & CONFERENCES
If you wish to discuss an existing booking please call 0161 868 8004 or email email@example.com.
UEFA WOMEN’S EURO
Old Trafford had been announced to be the host venue for the opening match in the UEFA Women’s EURO, originally scheduled to be held in the summer of 2021. UEFA have now confirmed that the tournament will be postponed until 2022.
We remain excited to be involved in the rescheduled tournament and will discuss with UEFA and The FA once the fixture schedules are known.
For more tournament news please visit TheFA.com/WEURO
Read More Before Visiting Old Trafford
The Manchester United Megastore is now open
Monday to Saturday: 10:00-17:00 BST
Sunday: 11:00-17:00 BST
The Megastore will be closed on days when matches are taking place behind closed doors at Old Trafford.
In line with UK government guidance on coronavirus, we have taken a series of steps to ensure that visitors can shop in comfort and safety, while keeping our staff members safe.
- A limit on the number of customers allowed in store at any one time, to ensure that people can remain two metres apart. This may mean that customers have to wait before entering
- Our team will ensure that shopping baskets are cleaned before and after each use and hand sanitiser is available for use by customers at multiple points within the store
- Changing rooms are currently closed but we have extended our returns period to 90 days. This applies to items purchased in store only. While receipts won’t show the new date, rest assured our colleagues will add the additional time from the printed date when you return an item in future
- Our name-printing service is currently only available for shirts bought in-store at the time of purchase
- Only card payments are currently being accepted to avoid the need for cash handling
For all enquiries relating to the Megastore, please email: firstname.lastname@example.org
The Museum and Stadium Tour, and the Red Cafe will remain closed until further notice, in line with government guidelines.
About the Megastore:
Spread over 17,000 square feet, the Megastore is the biggest shop devoted to football you're likely to find. From shirts to scarves, kits to keyrings, everything you could possibly want from United is here. In fact, there are more than 800 product lines available on the shelves. Millions of fans file through the doors during normal years, with average matchday traffic over 10,000.