Info and FAQs
Useful information and FAQs
Most Frequently Asked Questions
What exactly is included with the Matchday Hospitality packages?
Please see the details of each Matchday Hospitality package on our website at manutd.com/matchday-hospitality/suites
Is a match ticket included with Matchday Hospitality?
Yes, all Matchday Hospitality packages include a guaranteed ticket for the game
What is the Dress Code?
Red Café, Museum Pre/Post Match and Lancashire Package
CASUAL DRESS CODE:
Strictly no away team colours or tracksuits. No attire displaying offensive language or imagery. The Club has the right to refuse admission to any person wearing attire deemed unsuitable.
No. 7 at Old Trafford
SMART CASUAL DRESS CODE:
Strictly no shorts, sportswear including trainers or football shirts. Smart jeans are permitted. This dress code does not apply to children under 12. The Club has the right to refuse admission to any person wearing attire deemed unsuitable.
When will my tickets arrive?
You will receive your e-ticket, via the email address that you used to book your ticket, approximately 7 days prior to the game.
Is the date and kick off time set?
No. Until confirmed, approximately 6 weeks prior to the game; any fixture date can change due to how games are shown on television and participation in other competitions. If your chosen game date or time does change, we will email you confirming this. With this in mind, it is important that you do not finalise any travel arrangements until the date and kick-off time of the fixture is confirmed. The best way to keep up to date with all our fixtures is by regularly visiting manutd.com/fixtures
Can I bring guests that support the away team?
Yes, but away supporters are requested to adhere to the dress code and cannot wear away team colours including scarfs. Away supporters must respect that all Matchday Hospitality seating is in the home end and must conduct themselves accordingly. The Club reserves the right to eject any guest that has been deemed to have acted inappropriately, in line with our Matchday Hospitality Terms and Conditions which can be found at manutd.com/terms
Food & Drink
Do you cater for dietary requirements?
Yes, if you have specific requirements including but not limited to halal, kosher or any allergies please inform us of this no later than 5 days prior to the fixture by emailing firstname.lastname@example.org
Should we not be able to adhere to any requests, a member of the hospitality team will be in contact with you to advise.
What draft beer and cider do you serve?
Draught Lager – Madri
Draught Bitter - Worthingtons
Bottled Lager – Staropramen and Pravha
Non-Alcohol Lager – Bavaria
Bottled Cider – Rekordelig
Pricing & Payment
Do you do have a concession price for children, seniors, students?
No, there are no concession prices with Matchday Hospitality.
Please note, all guests in Matchday Hospitality areas under-18 also require an adult (aged 18 or over) to attend with them.
Do I need to purchase a ticket for a baby?
Yes, babies will need their own ticket.
I don’t drink alcohol; can the price be reduced if I don’t want this included?
No, package exclusions cannot be re-priced. We can note on the booking if you do not wish to be served alcohol on the day.
General Matchday & Itinerary
Who is the former player in the suite?
There are a number of former players who work in our Hospitality areas on a Matchday, we cannot confirm which player will be in specific suites until the day of the game
Where can I find an example itinerary for the Matchday Hospitality package I booked?
Please view our suite pages for example itineraries: manutd.com/matchday-hospitality/suites
What can I bring with me to the stadium?
Please see manutd.com/prohibiteditems for a full list of Prohibited Items
What are the Megastore opening times on a Matchday?
On matchdays the Megastore is closed during the game and open 1 hour after the final whistle.
Here are some example Megastore opening times on Match days based on kick off times:
Saturday KO 12.30pm – 9.00-16.30
Saturday KO 3.00pm – 10.00-18.00
Saturday KO 5.30pm – 10.00-20.30
Sunday KO 1.00pm – 10.00-16.00
Sunday KO 2.00pm – 11.00-17.00
Sunday KO 4.00pm – 10.00-16.00
Mid-week KO 7.45pm – 10.00-22.45
Mid-week KO 8.00pm – 10.00-23.00
For the latest non-matchday opening hours, visit manutd.com/megastore
Due to Sunday trading laws the Megastore is limited to 6 hours trading. For all email enquires relating to the Megastore please contact email@example.com
Do I get complimentary car parking?
Guests of our No.7 and Executive Box packages are eligible for complementary parking. Please email firstname.lastname@example.org to request a digital car parking pass
For all other Matchday Hospitality packages, if you wish to purchase car parking you can do so by visiting manutd.com/carparking
How do I obtain a blue badge space?
Please e-mail a member of our Fulfilment Team on email@example.com to order a digital blue badge parking space
What time can I arrive and park on a Matchday
All Matchday car parks open 4 hours before Kick Off
Can I leave my car in the car park overnight?
No, under no circumstances can cars be left overnight on any car parks
Can I arrange a message on the Scoreboard at half time?
You can request this by sending an email with the fixture and message to – firstname.lastname@example.org Please note, due to the number of requests we receive, we cannot guarantee this in advance
Can I arrange for a message to be put into the programme?
You can request this by sending an email with the fixture and message to – email@example.com Please note, due to the number of requests we receive, we cannot guarantee this in advance
Matchday Hospitality Accessibility
I am a disabled supporter; can I purchase hospitality tickets?
Old Trafford stadium has some of the best accessible facilities in the World. All hospitality packages are available with accessibility seating bays, strictly on a first come, first served basis. For more information on available packages, or if you have a specific access request due to your accessible requirements then please contact the Matchday hospitality team via e-mail at firstname.lastname@example.org
Can I bring a carer / PA for free?
Carers and PA’s will need to purchase a ticket into all Matchday Hospitality areas
Are the Matchday Hospitality areas fully accessible for wheelchair users?
Yes, there are lifts from the ground floors up to all Matchday Hospitality areas
Can I bring a Walking Stick / Mobility scooter into the stadium?
Crutches and walking aids are permitted into the stadium. You can also use a mobility scooter / wheelchair, please make a member of the sales team aware at the point of booking to ensure that your visit is as safe and smooth as possible.
I’m visually impaired, do you have radio commentary?
Yes, to arrange this please contact the Matchday Hospitality team on email@example.com
Where are home fixtures played?
Manchester United Women’s team, play all their home games at Leigh Sports Village. Read more on the Leigh Sport Village website here - https://www.leighsportsvillage.co.uk/manchester-united-women/
What Hospitality options are available?
Packages include a two-course meal with your main course served pre-match, dessert served at half-time and tea or coffee served post-match. There is a cash bar available throughout your experience with doors opening one hour before kick-off and closing one hour after the final whistle. Take your seat on the private balcony outside your box and enjoy United Women’s Team’s play in The Barclays FA Women’s Super League
Prices from £45 per person. You can book online at manutd.com/MUWhospitality or alternatively, please contact the Matchday Hospitality team via firstname.lastname@example.org
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