Info and FAQs
Matchday VIP Experience
Useful information and FAQs
The website shows a particular package, but I am unable to book it
What exactly is included with a Matchday VIP package?
I’ve changed my mind about booking, can I get a refund?
Is the date and kick off time set?
Why has the date/kick off time changed since I’ve booked?
Can I bring guests that support the away team?
Pricing & Payment
Are the Matchday VIP prices per person?
Is there a fee for paying by credit card?
Do you accept AMEX?
Do you do have a concession price for children, seniors, students?
Do I need to purchase a ticket for a baby?
Are children permitted in the lounges?
Can I purchase in a different currency to GBP?
Can I pay via bank transfer?
I don’t drink alcohol; can the price be reduced if I don’t want this included?
Do you offer Armed Forces/NHS/Student discounts?
Food & Drink
Can I request a Halal meal?
Can I request a Kosher meal?
I have particular dietary restrictions or allergies; can you accommodate them?
What draft beer and cider do you serve?
When will my tickets arrive?
What entrance do I use to access my hospitality suite?
Is a match ticket included with Matchday VIP Hospitality?
Can I change my seat location?
How can I find my seat details?
I’ve made the booking; but won’t be attending, do I need to provide attendee names?
General Matchday and Itinerary
How do I book a visit to the Museum & Stadium Tour when I come to the game?
Who is the former player in the suite?
Can I bring a bag with me?
I need to bring luggage; is there somewhere I can store it?
What are the opening and closing times for the bag drop facilities?
What are the Megastore opening times on a Matchday?
Can I bring my own food and drink into the stadium?
What CAN I bring into the Stadium?
Is there access to a cash machine?
Should I buy a programme before I attend the hospitality?
What is the Dress Code?
What time should I arrive?
How do I get to Old Trafford?
Do I get complimentary car parking?
How do I obtain a blue badge space?
What time can I arrive and park on a matchday?
Can I leave my car in the car park overnight?
Can I meet a first team player/manager?
How can I purchase a signed item?
I’m booking for a special occasion, is there anything extra that can be arranged?
Can I arrange a message on the scoreboard at half time?
Can I arrange for a message to be put into the programme?
Matchday VIP Accessibility
I am a disabled supporter; can I purchase hospitality tickets?
Can I bring a carer/PA for free?
Are the Matchday VIP areas fully accessible for wheelchair users?
Can I bring a walking stick/mobility scooter into the stadium?
I’m visually impaired, do you have radio commentary?
Please see our Reunited section for more information on Covid-19 policies in place at Manchester United, including masks, Covid Pass and Code of Conduct.