Visiting Supporters' Guide

Visiting Supporters' Guide

This guide is intended to help you get the best experience possible during your visit to Old Trafford. It will provide you with useful information including our getting here page, along with information regarding the museum, car parking and our prohibited items and bag policy. We hope you find this guide useful and wish you a safe and memorable trip to Old Trafford.


Visit our Getting Here page for more information on planning your journey to Old Trafford.


If you need to speak to us regarding your visit, Ticketing & Membership Services is located in car park W2. You can also call our Contact Centre with any enquiries on 0161 868 8000. Supporters with specific seating requirements or disabilities should call 0161 868 8009. Our staff will be happy to help.

PLEASE NOTE: Phone lines are open from 8am-6pm, Monday to Friday. On Matchdays the Contact Centre is open from 9am until 1 hour after the game (8am for games before 2pm). 


On a non-Matchday, parking is free of charge, however supporters wishing to park at Old Trafford on Matchday can do so either online at or by calling 0161 868 8000. Supporters who require blue badge parking or require a larger parking bay for wheelchair access, please call 0161 868 8009 to book.

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Visiting Supporter Information


Duplicate ticket requests will only be fulfilled if the information is sent to us, via email, from the visiting clubs’ ticket office. If a supporter misplaces their ticket, they must contact their own club who will authorise and inform Manchester United. Duplicate tickets will not be issued without the authorisation of the visiting club. If duplicate tickets are arranged, they will be available to collect from Ticketing & Membership Services, 4 hours prior to kick-off on the day of the game.


Our away turnstiles are located at the South East corner of the stadium (see map below) and will open 2 hours prior to kick-off.

See the key information you'll need to know ahead of a matchday if you're an away supporter

General Matchday Information


There’s a free to use cash machine outside the East Stand near the Munich Tunnel. Other ATM machines can be found on Chester Road including the local Tesco store.


The official Manchester United programme, United Review, costs £3.50. Programmes can be purchased from the Official Programme Booths in and around the Stadium.


See the key information you'll need to know ahead of a matchday

Safety and Security

Manchester United takes the safety of our supporters extremely seriously. Working in partnership with key stakeholders including Greater Manchester Police, we constantly review our safety and security procedures to help ensure the safety of all supporters, visitors and staff at Old Trafford. 

For more information on security procedures at Old Trafford and a list of FAQ's, please click here

Read more on matchday security and safety

Prohibited Items and Bag Drop

Old Trafford is a no smoking stadium, this includes the use of electronic cigarettes. Entry to the stadium will be refused with any other articles deemed dangerous, hazardous or that compromise public health and safety.  All bags will be searched and items larger than the size criteria must be left at one of the ‘Bag Drop’ facilities, for more information on this please click read more below. If you have any questions before your visit, please contact or telephone +44 (0)161 868 8000. For a full list of prohibited items, visit

Museum & Stadium Tour

The Museum & Stadium Tour is not open on home matchdays unless you’ve booked a Matchday VIP Experience, but is open the day before and the day after.

Book online at or call us on 0161 868 8000 (option 3).

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On matchdays the Megastore is closed during the game and open 1 hour after the final whistle. For the latest non-matchday opening hours, visit

Due to Sunday trading laws the Megastore is limited to 6 hours trading. For all email enquires relating to the Megastore please contact

Please note: Megastore purchases in Megastore carrier bags are permitted into Old Trafford stadium and are exempt from the bag policy.

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