Visiting-Supporters-Guide

Visiting Supporters' Guide

This guide is intended to help you get the best experience possible during your visit to Old Trafford. It will also provide you with important information regarding your experience such as parking, food & drink and our bag policy. Please make sure you read it before you visit, and plan your travel in advance. We hope you find this guide useful and wish you a safe and memorable trip to Old Trafford.

 

GETTING TO OLD TRAFFORD

BY CAR OR TAXI ON A MATCHDAY

We advise all supporters travelling by car or taxi to arrive at the Stadium early, as traffic around Old Trafford becomes very congested nearer to kick-off time.


FROM THE NORTH

Leave the M60 at Junction 12 M602 (Salford/Manchester). At the end of the M602 (Junction 3) follow signs for Salford Quays & Trafford Park. At the roundabout turn right onto Trafford Road (A5063). At the bridge over the Manchester Ship Canal, keep in the right hand lane, turn right and follow the road round past with Victoria Warehouse on the left, then take the first left opposite Premier Inn, turning left again at the end of the road to a set of traffic lights. Turn left for car parks E1, E2, E3 & N2 and turn right for N3, N4, W1 & W3.


FROM THE SOUTH

Leave the M6 at Junction 19 and take the A556 in the direction of Manchester Airport. Continue onto the M56 to Manchester, passing the Airport, and follow the signs to the M60 (Leeds/Liverpool). Leave the M60 at Junction 7 (A56 Chester Road) and continue through the lights until you reach the stadium.


PLEASE NOTE:
From three hours prior to kick-off on matchday, access to Sir Matt Busby Way from Chester Road is closed due to police instructions. Supporters with car park permits will be directed around the traffic system to the opposite end of Sir Matt Busby Way for access.

Find out how to get to Old Trafford

PUBLIC TRANSPORT

The Metrolink service operates a frequent service from the City Centre (including Victoria & Piccadilly Stations) to Old Trafford station which is a ten minute walk from the stadium. Metrolink enquiries: 0161 205 2000. Transport for Greater Manchester operates a regular bus service to Old Trafford from the City Centre. TFGM enquiries: 0871 200 2233 / tfgm.com/buses Old Trafford Metrolink station is accessible for wheelchair users, however Old Trafford Train Station is not. For information on accessible transport in Greater Manchester, please visit tfgm.com/accessible-travel


CAR PARKING

On a non-Matchday, parking is free of charge, however supporters wishing to park at Old Trafford on Matchday can do so either online at manutd.com/tickets or by calling 0161 868 8000. Supporters who require blue badge parking or require a larger parking bay for wheelchair access, please call 0161 868 8009 to book.


TICKETING & MEMBERSHIP SERVICES

If you need to speak to us regarding your visit, Ticketing & Membership Services is located in car park W2. You can also call our contact centre with any enquiries on 0161 868 8000. Supporters with specific seating requirements or disabilities should call 0161 868 8009. Our staff will be happy to help.


PLEASE NOTE:
Phone lines open from 8am-8pm, Monday to Friday and 9am-5pm on Saturdays, Sundays and public/bank holidays. On matchdays the contact centre is open from 9am until 1 hour after the game (8am for games before 2pm)

Plan your route on public transport

Matchday Information

CASH MACHINES

There’s a free to use cash machine outside the East Stand near the Munich Tunnel. Other ATM machines can be found on Chester Road including the local Tesco store.


SMOKING

Old Trafford is a smoke-free Stadium. Smoking (including electronic cigarettes) is prohibited in ALL areas. Stewards are briefed to be vigilant for anyone in breach of this rule and offending supporters will be asked to leave the Stadium.


VISITING TEAM TICKET COLLECTIONS

Duplicate ticket requests will only be fulfilled if the information is sent to us, via email, from the visiting clubs’ ticket office. If a supporter misplaces their ticket, they must contact their own club who will authorise and inform Manchester United. Duplicate tickets will not be issued without the authorisation of the visiting club. If duplicate tickets are arranged, they will be available to collect from Ticketing & Membership Services, 4 hours prior to kick-off on the day of the game.


PROGRAMMES

The official Manchester United programme, United Review, costs £3.50. Programmes can be purchased from the Official Programme Booths in and around the Stadium.


'HERE TO HELP' BOOTHS

Our ‘Here to Help’ booths are located outside the Stadium at the Sir Alex Ferguson Stand, East, South and West Stands. See a member of the Supporter Assistance Team or any of our Stewards who will be on hand to help with directions or any issues you may have. Yearbooks can be collected from here on production of a valid voucher.


AWAY TURNSTILE LOCATION

Our away turnstiles are located at the South East corner of the stadium (see map below) and will open 2 hours prior to kick-off.

 

See the key information you'll need to know ahead of a matchday

Safety and Security

Manchester United takes the safety of our supporters extremely seriously. Working in partnership with key stakeholders including Greater Manchester Police, we constantly review our safety and security procedures to help ensure the safety of all supporters, visitors and staff at Old Trafford.


MATCHDAY SEARCH PROCEDURE

Since the start of the 17/18 season, we have enhanced our searches of supporters at the turnstiles. This means that the searches may take longer and as a result it is likely that queues will also be longer compared to previous seasons, however we do all we can to keep things moving. Because of the above changes, and due to major roadworks around the stadium, we recommend the following so that you are able to get into the stadium before kick-off:

- Arrive at Old Trafford and get to your turnstile at least an hour before the start of the match (turnstiles will still open 2 hours before kick-off)
- Do not bring a bag larger than 20cm x 15cm x 5cm (8” x 6” x 2”) with you to the match; this equates to a small handbag

BAG SEARCHES

All bags will be searched and items larger than the size criteria must be left at one of the ‘Bag Drop’ facilities, which are located in E2 car park (including one specifically for away supporters), N2 car park and at the back of W2 car park. There is a £5 charge to leave an item with us in a ‘Bag Drop’, with all profits going to Manchester United Foundation to support their work using football to engage and inspire young people across Greater Manchester to create a better life for themselves and the communities in which they live.

Bringing a bag will further delay your entry to the stadium (and will delay your departure after the game if you have to use a ‘Bag Drop’) and we therefore encourage you not to bring any bags or prohibited items to the stadium (if you have to bring a bag, we recommend you arrive at least 2 hours before kick-off). Please do not be alarmed by the extra security measures - they are to ensure your time at Old Trafford is as safe as possible.

Read more on matchday searches and our bag policy

Prohibited Items

See a list of items that can and cannot be brought into the stadium.

What CAN I bring into the Stadium?

- Small compact cameras, which must be able to fit in a pocket
- Small fold up umbrellas
- Small clutch bags with dimensions or: 8 x 6 x 2 inches, or A5 or smaller
- Non offensive flags or banners 2m x 1m or less. They must not include sticks or poles and must meet fire regulations
- Clear plastic bottles of water 500ml or less, with the top removed
- Megastore purchases in Megastore carrier bags
- Crutches and walking aids. In order for us to ensure that your visit is as safe and smooth as possible, and your seats are suitable for your needs, please email accessibility@manutd.co.uk prior to attending the game

What CAN’T I bring into the Stadium?

- Smoke or gas canisters
- Water in excess of 500ml
- Dark plastic bottles and/or dark liquid
- Baby buggies or prams
- Air horns
- Solid containers or flasks
- Poles or sticks
- Fireworks or flares
- Large bags or suitcases
- Umbrellas (except small fold up umbrellas)
- Flags or banners larger than 2m x 1m or of an offensive nature
- Knives or weapons
- Drinking glasses
- Drink cartons
- Alcohol
- Glass bottles
- Canned drinks
- Laptops
- Computer Tablets
- Large bodied cameras
- Tools
- Video recording equipment

Please note: Old Trafford is a no smoking stadium, this includes the use of electronic cigarettes


Entry to the Stadium will be refused with any other articles deemed dangerous, hazardous or that compromise public health and safety.

If you have any questions before your visit, please contact enquiries@manutd.co.uk or telephone +44 (0)161 868 8000.

See List

Matchday Snacks

Refreshments are available from catering vans outside the Stadium as well as from the kiosks on the Stadium concourses, which opens 2 hours before kick-off. All of the internal kiosks have a card payment facility including contactless. There’s a wide selection to choose from, and food/drink items can be purchased individually or as part of a multi-buy deal as described below. Vegan, vegetarian and Halal options are available.


3 ITEMS FOR £8.50

Make a selection of one hot item (Limited Edition Pie, Meat & Potato Pie, Steak Pie, United Pie, Chicken Balti Pie (Halal), Cheese & Onion Pasty, Spicy Potato & Cauliflower Pie (Vegan), Pepperoni Pizza Twist, Mozzarella & Tomato Pizza Twist (Vegetarian) or Hot Dog), one snack (Crisps, Yorkie Duo or Kit Kat Chunky Duo) and one drink (Coca-Cola, Diet Coca-Cola, Coke Zero, Fanta, Oasis, Water, Heineken, John Smith’s, Bulmer’s, Prosecco, Red Wine and White Wine or any hot drink) for £8.50


6 ITEMS FOR £15.00

Choose two of each of your favourite hot items, snacks and drinks (listed above) and get six items for £15.00

Find out about matchday catering

Disabled Supporters

AUDIO-COMMENTARY HEADSETS

We offer complimentary audio-commentary headsets, with match commentary provided by MUTV, for supporters who are blind or partially sighted. For home fans accessing the stadium through AE1/AE2, please ask a steward if you wish to collect a headset. For all other home fans or away fans who wish to use one, please email your name and seat details to accessibility@manutd.co.uk, ring 0161 868 8009 or make the Disability  Liaison Officer at your club aware of this.


REFRESHMENTS & OTHER FACILITIES

Refreshments for disabled supporters are available from an adapted kiosk if you entered through AE2 or the Ability Suite if you entered through AE1. Both have a low-level, accessible kiosk and just opposite the Ability Suite, is the largest First Aid room in the Stadium, along with 8 accessible toilets which are also situated in the same area; please feel free to seek any medical advice if needed. Please note that we have a changing places facility, as well as accessible toilets in other concourses and all your surrounding facilities should be fully accessible. If you need assistance, please just ask a steward.


CONTACT US

For any enquiries please contact accessibility@manutd.co.uk or call 0161 868 8009

ENTRANCE TO THE STADIUM

All disabled supporters or those with access requirements, will enter the stadium through either entrance AE1 or AE2, both of which are fully accessible. These entrances are located in the South-East Corner of the stadium. See map below.

 

Read more about accessibile facilities at Old Trafford

Other Information

MEGASTORE

Opening hours:

Non Matchdays:

- Monday - Saturday 09:30 to 18:00
- Sunday 11:00 to 17:00 (Open for browsing from 10:30)

Matchdays:

- On matchdays the Megastore is closed during the game and open 1 hour after the final whistle.

Due to Sunday trading laws the Megastore is limited to 6 hours trading. For all email enquires relating to the Megastore please contact shop@store.manutd.com

Please note: Megastore purchases in Megastore carrier bags are permitted into Old Trafford stadium and are exempt from the bag policy.

MUSEUM & STADIUM TOUR

The Museum & Stadium Tour is not open on home matchdays unless you’ve booked a Matchday VIP Experience, but is open the day before and the day after.

The Museum and Stadium Tour opening times are as follows:
Monday - Saturday:
Museum: 09:30 to 17:00
Tours: 09:40 to 16:30
Sunday Opening Times:
Museum: 09:30 to 16:00
Tours: 09:40 to 15:30

Book online at manutd.com/museum or call us on 0161 868 8000 (option 3).
Please note: Old Trafford’s Museum & Tour is not open on home matchdays unless you’ve booked a Matchday VIP Experience. Stadium Tour times are subject to change.

See other ways to make the most of your visit to Old Trafford

Enjoy the game