Visiting Supporters' Guide
Visiting Supporters' Guide
Please note, the stadium currently remains closed to the public due to the ongoing COVID situation. The below information may be subject to change when the return of fans to permitted, and such changes will be communicated where necessary.
For the most up to date information on the return of fans to Old Trafford, please visit manutd.com/reunited.
This guide is intended to help you get the best experience possible during your visit to Old Trafford. It will provide you with useful information including our 'Getting Here' page, along with information regarding the Museum, car parking and our prohibited items and bag policy. We hope you find this guide useful and wish you a safe and memorable trip to Old Trafford.
GETTING TO OLD TRAFFORD
Visit our Getting Here page for more information on planning your journey to Old Trafford.
TICKETING & MEMBERSHIP SERVICES
If you need to speak to us regarding your visit, Ticketing & Membership Services is located in car park W2. You can also call our Contact Centre with any enquiries on 0161 676 7770. Our staff will be happy to help.
PLEASE NOTE: Phone lines are open from 8am-6pm, Monday to Friday. On Matchdays the Contact Centre is open from 9am until 1 hour after the game (8am for games before 2pm).
Visiting Supporter Information
AWAY SUPPORTERS DUPLICATE COLLECTIONSDuplicate ticket requests will only be fulfilled if the information is sent to us, via email, from the visiting clubs’ ticket office. If a supporter misplaces their ticket, they must contact their own club who will authorise and inform Manchester United. Duplicate tickets will not be issued without the authorisation of the visiting club. If duplicate tickets are arranged, they will be available to collect from Ticketing & Membership Services, 4 hours prior to kick-off on the day of the game, and only on the production of valid photo ID
AWAY TURNSTILE LOCATION
Our away turnstiles are located at the South East corner of the stadium (see map below) and will open 2 hours prior to kick-off.
See the key information you'll need to know ahead of a matchday if you're an away supporter
General Matchday Information
CASH MACHINESThere’s a free to use cash machine outside the East Stand near the Munich Tunnel. Other ATM machines can be found on Chester Road including the local Tesco store.
PROGRAMMESThe official Manchester United programme, United Review, costs £3.50. Programmes can be purchased from the Official Programme Booths in and around the Stadium.
See the key information you'll need to know ahead of a matchday
Safety and Security
Manchester United takes the safety of our supporters extremely seriously. Working in partnership with key stakeholders including Greater Manchester Police, we constantly review our safety and security procedures to help ensure the safety of all supporters, visitors and staff at Old Trafford.
For more information on security procedures at Old Trafford and a list of FAQ's, please click here
Read more on matchday security and safety
Prohibited Items and Bag Drop
On matchdays the Megastore is closed during the game and open 1 hour after the final whistle. For the latest non-matchday opening hours, visit manutd.com/megastore
Due to Sunday trading laws the Megastore is limited to 6 hours trading. For all email enquires relating to the Megastore please contact firstname.lastname@example.org
Please note: Megastore purchases in Megastore carrier bags are permitted into Old Trafford stadium and are exempt from the bag policy.